Epic Technology Trainer

Minimum Education

• Bachelor's Degree Undergraduate degree in health care, education, information technology, health care administration, or a related field is advantageous. (Required)
• In lieu of education, on a 1:1 ratio i.e. one year of relevant work experience equals one year of required education.

Minimum Work Experience

• (3) years Minimum of three years of clinical, operational, revenue cycle, technical, and/or training experience with health information technology, including electronic health records and other clinical or practice management applications. Experience with the Epic EHR is advantageous. (Required)
• (1) One year of experience in staff onboarding, adult education, curriculum development, instructional design, and/or training delivery, preferably in a health care setting. (Required)

Required Skills/Knowledge

• Communication: Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences through various channels, including static and dynamic pre-recorded and live content delivery, prioritizing user experience.
• Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units.
• Project Management: Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
• Education: Knowledgeable in instructional design methodologies and adult learning principles. Proficient in using e-learning authoring tools, learning management systems (LMS), and virtual training platforms. Demonstrated experience enabling end user competency, confidence, continuous learning, and system mastery.
• Technical: Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes.
• Committed: Unwavering dedication to the vision for enterprise technology training in service of our mission and core values.
• Collaborative: Strong team player with a collaborative approach to problem-solving and leadership.
• Innovative: Ability to think creatively and develop forward-thinking training solutions and models.
• Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments.
• Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success.

Required Licenses and Certifications

• This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 180 Days (Required)

Functional Accountabilities

Training Program Delivery

• Deliver training curriculum tailored to specific user groups across departments.
• Ensure training materials are accurate, up-to-date, and aligned with best practices.
• Promote standard work, high reliability practices, and integration with clinical and operational workflows.

Training Environments

• Maintain training domains and test patient content to support realistic, case-based learning.
• Assist in the creation of training materials using simulated environments.

Implementation & Go-Live Readiness

• Prepare, organize, and execute training activities for system go-lives and upgrades.
• Track training progress and ensure users are adequately supported during transitions.
• Coordinate with IS and project teams to align training with organizational strategy.

Change Management

• Incorporate system updates into training sessions and materials.
• Collaborate with informatics and operational leaders to support change adoption.
• Address user resistance and promote the benefits of new features and workflows.

Performance Monitoring

• Use metrics to evaluate training effectiveness and user adoption.
• Spend time regularly in clinical and operational areas to observe system use, provide coaching, and identify learning gaps.
• Plan follow-up interventions based on observed needs.

Collaboration

• Partner with IS teams, department leaders, and vendors to ensure training meets user needs.
• Facilitate communication across departments to support training alignment.

Documentation

• Maintain detailed documentation of training materials, user guides, and support resources.
• Ensure materials are accessible and support multi-channel communication.