New 
Service Engineer II
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 04, 2025 | |
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OverviewMake Bing Ads Technical Support at Microsoft Advertising part of your career story! Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. Global Support is a focal point for Bing advertisers around the world and the Bing Ads Technical Support team plays a pivotal role in supporting Bing search. As aService Engineer II, Engineeryou will be part of an expert technical team delivering complex data analysis to provide advanced fraud, malware, and other security solutions for the Microsoft online Advertising marketplace. You will focus on protecting advertiser ROI and user safety across Microsoft Advertising and identify suspicious or fraudulent traffic and advertising practices. You will proactively hunt to protect customers and users while mitigating fraud and noncompliant activity. You will be a member of a proud team that embraces work with passion, integrity, and creativity to deliver quality and security solutions to our customers, partners, Microsoft, and the Internet community worldwide. TheAdvertising Trust and Safety Services TeamService Engineer builds and maintains strong remote, virtual relationships with team and partners by using excellent communication skills, big data analysis, and expert data visualization to document and present complex problems/solutions to both technical and non-technical audiences. This role is an integral member of a team focused on delivering results, working in partnership to achieve business goals, and committed to personal and team development Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPerform deep technical investigations to solve complex performance issues by using advanced investigative techniques to connect dots between disparate data sources and signals to identify underlying fraud threat vectors for highly complex cases. Raises trends and threat vector opportunities for platform features / improvements to drive business impact. Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy. Compose timely service alerts and issue visibility correspondence to sales teams and partners. Ensure policy interpretation and enforcement are enabled at scale. Conducts escalation data and trend analysis to create insightful case studies that influence product roadmaps, business decisions, and training content. | |