Courier/Technical Assistant-Home Based Care

Presbyterian is seeking a dedicated Technical Assistant/Courier to join our innovative Hospital at Home team. As a Technical Assistant/Courier, you will play a pivotal role in enhancing patient care through your technical expertise and support. In this dynamic position, you will not only provide essential courier services by transporting lab specimens, medications, and medical supplies to patients' homes but also serve as a vital technical assistant during remote provider visits. Your ability to troubleshoot and facilitate seamless telehealth interactions will be crucial in delivering high-quality care. If you are passionate about healthcare, enjoy leveraging technology to improve patient experiences, and thrive in a fast-paced environment, we invite you to apply and contribute to our groundbreaking approach to hospital care in the home.

Thisis a Full Time position - Exempt: No
• Work Schedule: Varied Days and Hours

Ideal Candidate:

• Medical office experience 1-2 years
• Knowledge of related medical terminology

• High School Diploma or GED
• Basic computer and technical knowledge including
• Bluetooth connectivity and set ups.
• Willing and able to drive own vehicle to perform tasks.
• Have excellent customer relations skills.

• The TA will explain the technical aspects of the telemedicine equipment and visit to the patient while setting up the equipment in preparation of the visit. Then connect the patient with the clinical provider via video on a computer or tablet.
• The clinical provider will remotely examine the patient and direct the TA in what exam tool is required.
• The TA will place the device on the patient for the clinical provider and intervene on any technical issues per their training.
• The TA is not to intervene or perform any clinical tasks.
• When the clinical provider ends the visit with the patient, the TA will clean the equipment and exit the patient home.
• If the patient has additional questions or concerns once the provider has left the video visit, the TA will direct them to call the medical office for assistance.
• Remote Monitoring Technical AssistantSets up appointments with patients to install and remove remote monitoring devices.
• Instructs patient and/or caregivers on correct use of remote monitoring units including proper use of blood pressure cuff, pulse oximeter, scale, and communication functionality.

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.