Technical Business Analyst ( AI Center of Excellence)

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Maintains knowledge of an assigned set of stakeholders in terms of their business and their Objectives. Provides support on assigned projects and is responsible for reporting across the team.

• Establishes a positive rapport with the stakeholders to develop and maintain technical relationships with peers within the stakeholder's organization, analyzes the stakeholders' business, objectives and expectations, and acts as go-to person on all aspects of AI services and product realization support.

• Evaluates the stakeholder's business requirements, estimates effort, and guides the stakeholder to utilize standard AI Center of Excellence Delivery Process. Evaluations are typically change requests of limited complexity that require knowledge of stakeholder's business (e.g. AI automation using no-code platforms). Eager to acquire foundational knowledge of card business operations, transaction processing, and payment schemes. Provides occasional support to senior analysts on specific aspects of major initiatives.

• Converts the stakeholder's business requirements into detailed technical specifications, presenting them internally and externally while securing requirement sign-off. Formulates technical scenarios for Custodians.

• Complexity of the requirement or stakeholder will typically be lower for this level, e.g. fewer/single country focused, fewer projects running concurrently, fewer cards supported.

• Acts as the primary point of contact, facilitating communication, managing inquiries, and ensuring alignment between stakeholders and internal teams.

• Documents and maintains the stakeholder's system environments by keeping records of stakeholder functionality, environment and stakeholder specific documentation while providing to more senior levels for review.

• Executes simple to medium complex project/development work plans and revises them as appropriate to meet changing needs and requirements.

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field

• Typically Minimum 3-7 Years Relevant Exp

• Experience in reporting, smartsheets, Jira and issue analysis.

Preferred Qualifications

• Bachelor's Degree

• In Information Technology or related field

• Typically Minimum 3-7 Years Relevant Exp

• Including experience in financial services, business, requirements gathering, technical design, technical presentation.

• Ideal Candidate is some one who is preparing for PMP exams or aspires to be a Technical Product Owner.

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Bankcard Business Knowledge - Good understanding of the bankcard business requirements and process flows

• Language Skills - English : Native/ Fluent speakers

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.