Senior IT Support Analyst

Shearer's Foods, founded in 1974 and headquartered in Massillon, OH, is a leading manufacturer of salty snacks, cookies, and crackers. Specializing in private label and co-manufacturing, Shearer's is the largest supplier of private brand salty snacks and second-largest supplier of private brand cookies and crackers. With a strong focus on innovation, service, quality, and sustainability, Shearer's has been awarded the food industry's highest award for environmental sustainability, as well as multiple Supplier of the Year awards. Operating 16 locations across North America and employing more than 5000 team members, Shearer's is driven by its core values of People, Win, Grow, and Impact. The company mission is to deliver exceptional products and services that make snacking a time to celebrate for our customers, colleagues, and community.

Sr. IT Support Analyst

Onsite: Dayton, OH

We're looking for a proactive and experienced Senior IT Support Analyst to help drive the reliability and performance of our IT systems. If you're passionate about solving complex problems, improving infrastructure, and contributing to a collaborative team, we want to hear from you.

Your Seat at the Table:

• Provide expert-level support for IT systems, Windows OS, and Microsoft 365
• Troubleshoot network and wireless connectivity issues
• Deploy and manage IT infrastructure assets (endpoints, network equipment, servers)
• Collaborate with teams to align IT solutions with business goals

What You Bring to the Table:

• 5+ years in IT Support or similar Analyst roles
• Strong knowledge of networking (TCP/IP), cloud tools, and scripting (PowerShell/BAT preferred)
• Excellent problem-solving, communication, and documentation skills
• Ability to prioritize and thrive in a fast-paced environment

Preferred Qualifications:

• Associate degree in IT or related field (or equivalent experience)
• Certifications like CompTIA A+, Network+, or ITIL
• Experience in manufacturing or corporate IT
• Familiarity with ITIL and wireless network optimization

We Offer a Feast of Benefits

Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.

You will be considered for employment in our inclusive workplace

Because at Shearer's, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.

This is your invitation to apply now!

Note: Shearer's does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Shearer's is not responsible for any fees related to unsolicited resumes.

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