Sr. Information Technology Support Technician

ESSENTIAL FUNCTIONS:

• Provide technical assistance to network and system users in the use of all equipment, hardware and software applications as it relates to District curriculum and business operations; troubleshoot, repair and upgrade hardware and software.
• Coordinate the use of computer labs, classrooms and associated equipment for various presentations and meetings; assist in the set up and break down of equipment.
• Coordinate and oversee the operations of academic computing labs; implement policies and procedures and ensure adequate staffing.
• Receive and respond to requests regarding the use of audio-visual/ multimedia equipment and the DeltaNet/Loan-a-Mac program; determine what type of computers are needed; set up and install computers with appropriate software; provide needed instruction in the use of appropriate applications.
• Screen, schedule, and train student employees; process short term and federal work study referral forms.
• Install, troubleshoot, repair and/or support the operation of personal computers, peripheral equipment, audio-visual/multi-media equipment and networks as necessary for all assigned areas.
• Provide technical analysis and feasibility regarding the use of all computer hardware, audio-visual/multi-media equipment and software in the College network; assist in the acquisition, distribution, installation and maintenance of hardware and software and other related network resources.
• Maintain hardware inventory including database updates, change of location and surplus; maintain software disk and CDs in a secure area; monitor reference materials check out.
• Coordinate new projects with computer support staff including evaluating new equipment for purchase; consult with vendors and manufacturers regarding equipment specifications, installation requirements and/or technical problems, installation of equipment, scheduling of work and maintaining inventory.
• Troubleshoot, repair or replace audio-visual/multimedia equipment; assess equipment problems and determine appropriate repairs; coordinate excessive repairs with vendors.
• Serve as liaison with Division Deans regarding laboratory use and software and hardware needs in classroom and laboratories.
• Provide user training; design handouts and conduct training sessions on commonly used software, and the operation of audio-visual equipment and multimedia systems; train information technology staff including troubleshooting and repair methods, procedures and techniques.
• Review and observe the work of IT staff to ensure adherence to safe work practices and procedures.
• Perform related duties and responsibilities as assigned.

• Methods and techniques of providing user support for computer operating systems.
• Operations, services and activities of a computer laboratory
• Appropriate data processing techniques, networking, operating systems, peripheral equipment, multi-media equipment and software as used in the campus network.
• Operational characteristics of various computer systems, operating environments and streaming technologies over the campus IP network.
• Operational characteristics of a variety of audio-visual/multimedia systems and equipment.
• Computer programming, operations and principal languages as necessary for specific job assignments.
• Desktop computer software applications used on campus in curriculum or business operations.

• Provide technical support services across the campus.
• Coordinate the operations of the Academic Computing Lab.
• Operate and maintain any computer, audio-visual/multi-media equipment or peripheral equipment as assigned.
• Install, troubleshoot, repair and/or support personal computers, audio-visual/multimedia equipment and associated peripheral equipment.
• Provide instruction and assistance to network users in hardware and software applications.
• Provide technical support to faculty, staff, and students in the use and operation of technical equipment.
• Maintain accurate inventory of computer hardware and software components.
• Analyze user needs and make appropriate recommendations.
• Operate and troubleshoot campus IP based audio/video streaming and teleconferencing systems.
• Operate, maintain, troubleshoot, and repair audio-visual/multimedia systems and equipment.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responses and cultural humility.

• A valid Class "C" California Driver's License is required by the time of appointment.