Sr. Information Technology Support Technician

San Joaquin Delta College
$67,680.00 - $83,196.00 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, sick time
United States, California, Stockton
5151 Pacific Avenue (Show on map)
Jul 03, 2025
Description Fuel Innovation. Support Education. Join Our Information Technology Team! Are you passionate about technology and enjoy helping others succeed in their learning and work environments? Under the direction of the assigned manager, the Academic Technology Support Specialist plays a vital role in providing technical support and guidance to campus users of computers, audio-visual, multi-media, and related technologies. This position is responsible for coordinating and overseeing the day-to-day operations of the academic computing lab, delivering hands-on assistance, troubleshooting, and basic training to faculty, staff, and students. The ideal candidate will have a strong working knowledge of instructional technologies and the ability to set up, maintain, and repair computing and multimedia equipment to support student learning and instructional excellence. DISTINGUISHING CHARACTERISTICS: This is the advanced journey level class in the Computer Support Technician/Network Administrator series. Employees in this class perform lead responsibilities; coordinate the operations of academic computing labs and multimedia enabled classrooms. Employees at this level are required to be fully trained in all procedures related to assigned areas of responsibility. This classification is distinguished from the Computer Support Technician and Network Administrator classifications by the responsibility and complexity of duties and scope and impact. Responsibilities and Duties ESSENTIAL FUNCTIONS: Provide technical assistance to network and system users in the use of all equipment, hardware and software applications as it relates to District curriculum and business operations; troubleshoot, repair and upgrade hardware and software. Coordinate the use of computer labs, classrooms and associated equipment for various presentations and meetings; assist in the set up and break down of equipment. Coordinate and oversee the operations of academic computing labs; implement policies and procedures and ensure adequate staffing. Receive and respond to requests regarding the use of audio-visual/ multimedia equipment and the DeltaNet/Loan-a-Mac program; determine what type of computers are needed; set up and install computers with appropriate software; provide needed instruction in the use of appropriate applications. Screen, schedule, and train student employees; process short term and federal work study referral forms. Install, troubleshoot, repair and/or support the operation of personal computers, peripheral equipment, audio-visual/multi-media equipment and networks as necessary for all assigned areas. Provide technical analysis and feasibility regarding the use of all computer hardware, audio-visual/multi-media equipment and software in the College network; assist in the acquisition, distribution, installation and maintenance of hardware and software and other related network resources. Maintain hardware inventory including database updates, change of location and surplus; maintain software disk and CDs in a secure area; monitor reference materials check out. Coordinate new projects with computer support staff including evaluating new equipment for purchase; consult with vendors and manufacturers regarding equipment specifications, installation requirements and/or technical problems, installation of equipment, scheduling of work and maintaining inventory. Troubleshoot, repair or replace audio-visual/multimedia equipment; assess equipment problems and determine appropriate repairs; coordinate excessive repairs with vendors. Serve as liaison with Division Deans regarding laboratory use and software and hardware needs in classroom and laboratories. Provide user training; design handouts and conduct training sessions on commonly used software, and the operation of audio-visual equipment and multimedia systems; train information technology staff including troubleshooting and repair methods, procedures and techniques. Review and observe the work of IT staff to ensure adherence to safe work practices and procedures. Perform related duties and responsibilities as assigned. Qualifications Knowledge of: Methods and techniques of providing user support for computer operating systems. Operations, services and activities of a computer laboratory Appropriate data processing techniques, networking, operating systems, peripheral equipment, multi-media equipment and software as used in the campus network. Operational characteristics of various computer systems, operating environments and streaming technologies over the campus IP network. Operational characteristics of a variety of audio-visual/multimedia systems and equipment. Computer programming, operations and principal languages as necessary for specific job assignments. Desktop computer software applications used on campus in curriculum or business operations. Ability to: Provide technical support services across the campus. Coordinate the operations of the Academic Computing Lab. Operate and maintain any computer, audio-visual/multi-media equipment or peripheral equipment as assigned. Install, troubleshoot, repair and/or support personal computers, audio-visual/multimedia equipment and associated peripheral equipment. Provide instruction and assistance to network users in hardware and software applications. Provide technical support to faculty, staff, and students in the use and operation of technical equipment. Maintain accurate inventory of computer hardware and software components. Analyze user needs and make appropriate recommendations. Operate and troubleshoot campus IP based audio/video streaming and teleconferencing systems. Operate, maintain, troubleshoot, and repair audio-visual/multimedia systems and equipment. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work. Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responses and cultural humility. EDUCATION AND EXPERIENCE: Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Education: Associate's degree from an accredited college or university with major course work in computer science, business administration or a related field. Experience: Three years' experience in the operation, maintenance and repair of audio-visual/multi-media and computer equipment, systems, software and hardware with one year in a lead or supervisory capacity. OTHER CERTIFICATIONS, LICENSES, OR SPECIAL REQUIREMENTS: A valid Class "C" California Driver's License is required by the time of appointment. Supplemental Information WORKING CONDITIONS: Consistent with its obligations under the law, the San Joaquin Delta College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job. Physical Demands: Sit, stand, walk, bend and stoop for prolonged periods of time; lift and carry items weighing up to 30 pounds. Work Environment: Standard office environment; work involves traveling between District work locations. This position is primarily based on-site to support campus users and maintain academic computing labs and equipment. Reasonable accommodations will be considered in accordance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and District policy. Hazards: Work may involve exposure to electrical currents and tools or equipment with sharp edges.