Lead Business Systems Analyst - Bureau of Internal Oversight

The Business Systems Analyst Senior/Lead configures and validates functional aspects of the Early Identification System (EIS) applications, leads and accurately executes complex EIS implementation projects using related tools and best practices. This role acts as a liaison between IT and business units and represents the business activity in all EIS discussions and meetings. The position develops and refines the methodology and procedures necessary to standardize business requirements gathering, software system design definition and testing plans, and works independently and with internal IT and business groups to define short and long-term system development and processing plans based on business needs.

Early Identification System (EIS): A system of electronic databases that captures and stores threshold events to help support and improve employee performance through early intervention and/or to identify problematic operating procedures, improving employee performance, identifying detrimental behavior, recognizing outstanding accomplishments, and to improve the Office's supervisory response.

We recognize your time is valuable, so please apply if you meet the following required qualifications:

• Bachelor's Degree in Computer Science or IT related field.

• Three (3) years of business systems analysis experience.

OR

• Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.

• In order to be considered for employment with the Maricopa County Sheriff's Office, successful candidates must not have a revoked or suspended driver's license.
• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.

• Microsoft SQL Server Management Studio experience.
• Experience with Early Identification System (EIS) systems and configuration.
• Experience in a project implementation lead role.
• PMI Certification.

• Growth and stability since 1871
• Choice of three medical plans - starting as low as $70/month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays - 10/year + 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcomingMCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Prepares requirements, specifications and recommendations facilitating improved business processes for EIS and related technologies; creates detailed reliable options and scoping/estimates for solution implementations.
• Drives EIS out of the box features via standard configuration including application configuration tool, workflow development, and out of the box reporting and dashboard functionality.
• Configures the EIS to functionally meet agency needs (custom development not required); evaluates, implements, and supports new developments and enhancements.
• Performs systems and application support at the highest level of technical expertise; confers as needed with IT professionals of systems such as Windows servers and Active Directory in addition to the backup and storage resources used by these systems.
• Documents new solution requirements for the IAPro, EIPro, and Blue Team applications; maintains comprehensive understanding of EIS functionality and capabilities to facilitate business needs.
• Develops and executes test plans and test scripts prioritizing and managing issues to resolution for accuracy, efficiency, and stability.
• Administers, designs, implements, maintains, and modifies computer systems, servers, disk storage systems, data back-ups, software applications, security measures, components, and/or databases.
• Develops training plans, materials, and solution documentation; performs training as needed.
• Manages change control (as part of the defect resolution and enhancement process).
• Manages system settings, data configuration, and lookup updates.
• Configures and updates system charts, dashboards, and views.
• Assists in the administration of user provisioning.
• Acts as business liaison and subject matter expert regarding complex system functions, issues, enhancements, and inquiries.
• Gathers and documents business requirements and defines functional specifications.
• Documents data feed and system integration requirements.
• Works with software developers or consultants to create business applications that improve, simplify, and streamline business processing functions.
• Defines system configuration parameters and applies updates as applicable.
• Performs software testing and quality assurance.
• Designs and develops reports using 3rd party report writing tools; establishes framework for custom reports to extract information from various systems.
• Works closely with end users to analyze, define, model, and document systems requirements; creates and maintains application-related documentation and user manuals.
• Evaluates and coordinates required service and/or maintenance with applicable vendors.
• Applies advanced analysis skills to troubleshoot problems and works with end users to resolve application issues.
• Partners with developers or consultants to resolve questions and issues related to business rules and application functionality.

• Provides leadership for projects and direction and guidance to staff as needed.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work occurs primarily indoors. Position includes accuracy, decision making, and interaction with all levels of County management and personnel. Responsibilities require concentration, accuracy, ethical conduct and a professional demeanor.

• Indoors
• Frequent bright lighting
• Conditions may rarely include confided area, stairs or ladders

• Sitting, standing, walking
• Speaking, hearing, seeing, reading
• Distinguishing colors
• Bending/kneeling, reaching, twisting
• Lifting floor to waist fifteen (15) lbs.
• Lifting waist to shoulder five (5) lbs.
• Lifting shoulder to overhead five (5) lbs.
• Carrying fifteen (15) lbs. a distance of 8 feet
• Pushing/pulling fifteen (15) lbs. a distance of 5 feet

• Accuracy
• Decision making
• Conditions frequently include time pressures, high volume of work, handling multiple or complicated tasks, unscheduled tasks, frequently changing tasks, concentration, teamwork, working in close physical proximity with others
• Conditions may rarely include interruptions, public contact, overtime/rotating shifts

• Hardware platform(s), technologies, and project methodologies used by MCSO.
• Principles of EIS and related technologies (e.g., IAPro, EIPro, Blue Team).
• SQL and cloud storage solutions.
• Standard business practices, policies, and procedures.
• Software development lifecycle and various associated methodologies

• Applying advanced analysis skills to tasks and troubleshooting applications.
• Problem-solving and using critical thinking to resolve issues.
• Collecting and reporting data.
• Using data conversion/interface tools and developing data conversion and interface strategies.
• Designing and developing reports.