Power Generation Business Operations Consultant

As a Business Operations Consultantsupporting APS's Non-Nuclear Generation operations, you'll play a critical role in managing the systems, reporting tools, and business processes that support our power generation and asset management activities across Arizona. This position focuses on ensuring the effective use and integration of Enterprise Asset Management (EAM) and Supply Chain systems across the business unit. You'll serve as a subject matter expert for system analytics, process improvement, and compliance, while helping to drive digital transformation through collaboration, innovation, and data-backed insights. With a strong understanding of generation operations and utility systems, you'll lead cross-functional projects, guide technology implementations, and serve as a critical partner in driving measurable operational improvements across the asset lifecycle.

Key Skills & Tasks:

System & Reporting Oversight -Coordinate and maintain business unit systems to ensure operational effectiveness and alignment with power generation needs.Develop and maintain reports and dashboards using standardized reporting protocols to ensure accuracy, data integrity, and consistency.
Enterprise Asset Management (EAM) - Support and optimize Enterprise Asset Management systems, including asset lifecycle and work management processes that are core to generation reliability.Partner with Supply Chain teams to ensure seamless system integration and data flow between departments.
Data Analytics & Risk Awareness - Analyze operational and system data to identify trends, inefficiencies, and areas for improvement or risk mitigation.Support regulatory compliance by monitoring system usage and identifying potential security or data breach risks.
Process Improvement & Documentation - Formulate and document business processes, project scopes, and objectives through research, benchmarking, and direct collaboration with stakeholders.Develop tools and workflows that enhance organizational performance and ensure alignment with industry standards.
Cross-Functional Projects - Contribute to cross-departmental initiatives involving system upgrades, process enhancements, or technology implementations with moderate to complex scope.Track and measure outcomes to ensure desired results are achieved and sustained.
Technology Enablement & Implementation - Plan and support the rollout of new solutions, tools, and system enhancements to drive productivity, transparency, and effectiveness across the business unit.Maintain intranet content and technical documentation to ensure availability and accuracy of key resources.

People We Want to Talk To

• Business systems professionals with experience in power generation, utilities, or industrial operations, especially those familiar with EAM and work management systems.
• Analytical thinkers who enjoy digging into data, process flows, and systems architecture to identify real-world solutions
• Strong communicators who can translate technical details into business-friendly language and collaborate across diverse stakeholder groups.
• Project-savvy contributors who are comfortable managing cross-functional workstreams and balancing priorities with efficiency and precision.
• Individuals who are passionate about system security, data quality, and operational integrity, and who take pride in maintaining compliance standards.
• Change agents who thrive in environments where technology is a lever for transformation and innovation is encouraged.
• Mentors and team players who naturally share knowledge, lead by example, and are always looking for ways to uplift others.

• Bachelors degree in a related area.
• In lieu of bachelors degree, combination of four (4) years relevant work experience and relevant college coursework in business, information technology or a related area.
• Eight (8) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained.
• Previous experience with the systems specific to the business area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work.
• Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues. Expertise in PC applications including advanced skill level in Microsoft Excel, Access, Word, PowerPoint.
• Requires proficient knowledge of emerging practices and technologies used within the business area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
• Demonstrated communication skills, both verbal and written.

• Experience in Utilities industry, including Power Generation Operations.
• Experience with data visualization technologies such PowerBI.
• Direct experience with basic SQL and relational databases.
• Experience with business process visualizations tools, such as Visio.
• Demonstrated ability to quickly learn new business processes and experience in process improvement methodologies such as Lean Thinking and Six Sigma.
• Ability to work efficiently under potentially ambiguous circumstances.
• Ability to effectively communicate with all levels of the organization.
• Experience in CMMS (Computerixed Maintenance Management System) and Enterprise Asset Management Systems such as Maximo or SAP.

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.
2) Researches, analyzes, and resolves routine to complex business/operational problems within the business units.Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary.Follows up to ensure timely resolution of problems and ensure customer satisfaction.
3) Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems.Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.
4) Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.
5) Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and/or improve process efficiencies.
6) With limited direction, coordinates and participates in the development of effective business cases using sound cost/benefit analysis.Keeps apprised of current and emerging trends for business unit.
7) Provides operational support for business area and multiple systems including, but not limited to, researching and resolving system problems, gap analysis, training identification and delivery, and data integrity audits.
8) Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools.Assists in the development of standard and complex reports for business unit.Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
9) May monitor and track business goals, activities, performance monitoring, and issues for an assigned unit(s) to keep management apprised of business unit activities.
10) Actively shares knowledge of business/technical environment, priorities, and processes to less tenured personnel.
11) Conducts research, performs data analysis, and reports findings through formal presentations.
12) Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas.Direct areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance.May support application/system training to functional users.
13) May be responsible for managing access, security for business systems, and ensuring appropriate data security controls including process and system documentation.
14) Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit.
15) May participate in the planning, development, and administration of business unit's budget functions.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.