Infrastructure Operations Lead

M9 Solutions is seeking an Infrastructure Operations Lead to work on-site on a government contract for a client located in Oak Ridge, TN. Candidates must be eligible to obtain a Public Trust level clearance.

Responsibilities

• Maintaining and operating applications, systems, and network.
• Support the configuration management and change management process.
• Implementing approved changes and reporting progress and status.
• Providing patch management and updates to remove vulnerabilities from infrastructure and end points.
• Provide Network Administration network to include the LAN, WAN, and WLAN.
• Provide System Administration for systems and applications.
• Perform Operations and Maintenance on Data Center Operations.
• Provide technical expertise to operate, backup, monitor, and maintain the data centers both on-prem and cloud based, including physical and virtual platforms, database servers, storage area networks, print servers, and other data center capabilities.
• Monitor Infrastructure availability and performance.
• Provide Non-Core Hours Operations Support for operation and cyber security activities that require a response to critical cybersecurity incidents, network outages, major service disruptions, and other unplanned emergency events.
• Provides designs and estimates and estimates to clients to support procurements.
• Provides timely and relevant communication to leadership, staff, other teams, and customers regarding information issues, problems, and concerns.
• Lead special projects as assigned and report progress to leadership.
• Support and lead process and technology improvement initiatives.
• Manages staff to include schedule, priorities, performance, and expectations.
• Accountable for meeting Service Level Agreements and Key Performance Indicators
• Reviews reports and monitors dashboards for performance and support needs.
• Report status to leadership, staff, and teams.
• Develop and review documentation in support of changes and procedures.
• Responsible for the day-to-day operation of the team, providing overall guidance and supervision.
• Escalation point for customer problems and questions.
• Coordinate with other customer entities as well as internal/external service providers as necessary to prevent, correct, or detect network problems and/or outages and determine causes and solutions.
• Lead supports daily scrum with team, and client meetings, and is a technical working lead for their team of Network and System Administrators.
• Oversee Cisco UCS and HPE ProLiant servers, handling deployment, configuration, and maintenance. Manage infrastructure resources for internal teams and external customers and partners.
• Manage Windows Server 2016 and 2019 environments. Configure Active Directory Domain Services (AD DS), Group Policy Management, and ensure secure user authentication.
• Architect and implement VMware vSphere and ESXi infrastructures. Managing VMware vSphere and ESXi infrastructure.
• Manage Azure resources (virtual machines, storage, networking). Implement access controls and optimize resource usage.
• Design backup strategies, and retention schedules. Manage Cohesity backup appliances.
• Utilize SolarWinds Network Performance Monitor (NPM) for network.

Required Skills and Qualifications

• Eligibility to obtain a Public Trust level clearance.
• Network Management System.
• Microsoft Windows Server Administration.