Data Entry Coordinator

About Mood:

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

General Summary:

The Data Entry Coordinator is responsible for supporting global accounts to ensure we are exceeding client expectations from a service and performance perspective within Mood Media. This role works closely with both internal departments and external clients to ensure service standards are consistently delivered to our clients and resellers.

Essential Job Functions and Responsibilities:

• Entry of data uploads related to account maintenance as needed
• Maintain accurate subscriber and activity reports as needed
• Serve as a liaison between Client and Creative services teams to ensure Clients expectations are met.
• Manage regional franchise, local and including facilitating rollouts, day-to-day operational escalations, billing and collections issues
• Monitor the Client Coordinator/Sales Support queue to action client deliverables for new locations, sales order entry, demo needs, or for handling of other submitted request types
• Ensure accurate information is captured in all Service Cloud and EBS system entries including initial account set-up, maintenance of existing account information, and of sales order processing requirements
• Support Account Managers, and Franchise Sellers on day to day activity related to key National accounts as requested, on special projects as assigned

Required Qualifications:

• 1-2+ years call center / customer service department experience preferred
• Good understanding of standard Audio/Video system design and installation practices
• Strong PC Skills proficient in MS Office Suite Applications
• Strong working knowledge of client problem solving and coordination of account management
• Ability to prioritize projects and manage multiple task assignments concurrently

Proven Skills/Abilities:

• Proficient in MS Office (Excel, and Word); working knowledge and usage of Oracle and Oracle Sales Cloud, or Salesforce is a plus
• Ability to manage time and stay on task to meet deadlines
• Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.