Information Security Engineer I

Federal SOC Information Security Engineers will provide monitoring, triage, and escalation support for internal Federal SOC and External Customer operations. The SOC Information Security Engineers will work shifts to provide 24x7x365 coverage. SOC Information Security Engineers will work in tandem with other Information Security Engineers in the Global SOC and Federal NOC Organizations.

*Review SOC Shift end Summary and SOC activity logs, emails, tickets, cases and other monitoring tools for complete understanding of previous shift activities and incidents with the goal of maintaining the highest level of customer service by keeping track of the critical customer impacting issue.
*Provide monitoring and responding to alerts and events within SLAs. Services and systems include but not limited to Splunk (internal/external SIEM), Firewalls alerts (MTIPS and MSS), TrendMicro Anti Virus, Tripwire File Integrity Checks, IDS/IPS for customers.
*Monitor multiple ticketing systems and queues. Ensure tickets are created and notated within SLAs
*Login to phone call queues to answer both internal and external calls
*Work closely with FedNOC, the Federal SOC Tier II and Ops Eng teams
*Escalate issues to Vendors, SOC Tier II and Ops Engineers as soon as there is a need
*Adhere to all defined processes and procedures.
*Provide process and operational improvement suggestions.
*Performs a long-term project leadership role working towards the development of new solutions, processes, tools, systems that have company-wide and possibly industry-wide impacts.
*Frequent contact with senior leadership of customers and contractors for the purpose of creating and presenting innovative long-term solutions and managing key relationships. Acts as a resource within the engineering and scientific communities to develop solutions or handle the most complex tasks for which existing methods and procedures may not apply.
*Provides consultation and advice to Federal customers, engineers and management regarding work functions, processes, methods, procedures, and tools. Develops and delivers technical and process training, including, documentation in areas of expertise and innovative areas of technology.

(education / experience / skills / competencies).
*Tripwire, TrendMicro, Web Inspect, Tennable Nessus and Qualys vulnerability scanners, Splunk, Secure Log Management, Firewalls, Intrusion Detection.
*Ability to diagnose Trip Wire Events, Trend Micro Events, System Events, Network Events from 4 Supported Environments with dissimilar architecture.
*MFA provisioning, repair, revocation, re-provisioning, reporting, and troubleshooting experience.
*Diagnose and identify reports and alerts within Splunk.
*Isolate BGP alerts and notify customer and other operational teams of an event.
*Perform Analytics on events from customer networks per CDM Framework.
*Experience working out of a ticket queue and receiving inbound customer calls.
*Experience managing Fortigates and Palo Alto Firewalls.
*Equivalent educational experience. Above all, a motivated and trainable individual.

Clearance: Government Suitability Clearance required.
Certifications (preferred but not required): CEH, GIAC Certified Incident Handler (GCIH), CCNA, NSE4.
Education: BS Computer Science or related areas with experience.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$55,313 - $73,750 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$58,078 - $77,438 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,844 - $81,125 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure