IT Senior Technician - Field Service

The Sr. Technician Field Service performs tasks related to the design, installation, maintenance and documentation of corporate wide telecommunications infrastructure, equipment, and services. This position is responsible for installing, troubleshooting, repairing, and maintaining telecommunication infrasturcture and related equipment and services. As a team member, the Sr. Technician Field Service completes requests for service, determines methodology for installation and removal, determines appropriateness of equipment changes, interfaces with Engineering and provides technical support for other team members. This position serves as an expert in their discipline and is able to perform a variety fo complex tasks and resolve complex teahnical problems in the field with no guidance or direction. Leads, trains, and directs the work of others in the field.

• Provides support on corporate-wide telecommunications infrastructure and voice/data equipment including the following systems: Substation radio alarm equipment, PBX platforms and key systenms G3s, G3si, G3R, Intuity voicemail and Conversant;Partner, IA2 and Avtec key systems, voice terminals, basic telepony circuits, (loopstart, ground start, 4 wire E & M, and ring down), Data and Voice circuits, Digital carrier systems and multiplexers, Voice over IP, DSX wiring and patching, DSU/CSUs, Fiber optic termination and testing (single and multimode), ISDN PRI trunk groups administration and testing, ISDN BRI stations and administration, LAN/WAN (10 base- T, 100 base-T, routers, switches, hubs), TCP/IP, OSI networking model, Wireless access points, DSO, DS1, DS3, and Sonet installation and troubleshooting, CCTV, PA systems and HI-Com, Voice recorders, Pairgain HDSL, SCADA, and telmetry, Frame relay systems, Telephony infrastructure wiring standards.
• Provides support of Fermi (Nuclear Power Plant) RERP system includingJoint Public Information Center, Fermi Simulator, Fermi RERP telephone and Fermi HI-COM.
• Provides support for the Analog and Digital Microwave network including SCADA systems.
• Provides support of the Corporate Radio Data Network Systems and the RTUs and communications interfaces including SCADA systems. Advanced troubleshooting of antennas, feed lines, radios, power supplies, data modems, and serial data lines at RDN and APTD sites.
• Provides support for Radio and mobile computing systems. This includes mobile two-way radios, handheld two-way radios, dispatch consoles, radio base stations, trunked radio base stations, satellite receiver systems, in-vehicle repeaters, radio base station sites, public notification siren systems, mobile computing systems, wireless packet data modems, pager and cellular equipment, accessories and services.
• Provides 24 X 7 trouble response when needed.
• Uses the following test equipment: Transmission test set, VOM muititester, T1 tester, Fiber optics tester, Radio wattmeter, Data circuit tester, V.35 data tester, O-scope, Multimeter, RF wattmeter, RF Service Monitor, Antenna Tester, Data Tester, Protocol Analyzer, and Antenna Analyzer, Spectrum Analyzer.
• Interprets drawings, schematics, and prints.
• Assists technicians in troubleshooting complex system problems using knowledge, experience, and diagnostic tools. Provides technical training/coaching and advice to technicians.
• Keeps abreast of technology trends and DTE Energy's stated direction. Acquires certifications in area of expertise when available.
• Works in Nuclear and Fossil Power Plants, substations, and outdoors in inclement weather.

• Bachelor Degree in a related field (e.g,Information Technology, Electrical Engineering, MIS or CIS) and 3-5 years of experience performing similar responsibilities
• OR Associate's Degree in Electronics Technology or equivalent (e.g, certificate of formal training in telecommunications or comparable military training) and 5 to 7 years of experience performing similar responsibilites
• OR a high school diploma (or GED) and at least 7 years of experience performing similar responsibilities

Preferred

• Appropriate certifications or training for areas of responsibility (e.g, FCC, NABR, Harris Motorola, Avaya, Alcatel, Cisco, Northern Telecom, etc) from a recognized institution
• Experience in multi-platform environments

Other Requirements

• Must be able to pass drug screen background investigation, psychological screen, and radworker training as required for nuclear site access clearance.
• Must be able to pass substation access class.
• Must be physically able to carry 50 lbs.
• Required to use personal vehicle on the job, and transport up to 300 lbs of equipment.
• Analytical thinking, complex problem solving, throughness.
• Understands and integrates complex or conflicting information to arrive at clear and timely decisions.
• Anticipates problem areas and recommends and often implements corrective and/or preventive actions.
• Is creative and is able to think conceptually.
• Uses tools and resources in unconventional ways.
• Consistently works to find ways to increase work thoroughness, yet reduce cycle time, unit cost or defect rates.
• Coaches others in problem solving techniques and methodologies.
• Flexibility.
• Proactively initiates change by identifying potential obstacles as well as solutions for overcoming the obstacles.
• Adjusts well to new or changing conditions.
• Considers alternatives and modifies course of action when necessary.
• Is able to multi-task.
• Is able to support multiple internal customers.
• Leadership amd people effectiveness.
• Ability to collaboratively work with a diverse group of people and with people from many disciplines.
• Possesses a willingness to mentor, coach, train others.
• Posess excelllent communication skills, listens, is able to effectively communicate in written or oral form.
• Is able to produce effective technical and training documentation.
• May assist informal or informal presentations.
• Foundation hardware knowledge.
• Able to research, assess benefits and drawbacks of proposed technologies and understands how new components will integrate into current systems.
• Keeps abreast of new technologies and industry trends.
• Is mechanically inclined.
• Quickly learns new things with little or no assistance.
• Demonstrated broad understanding of wire and wireless telecom technologies, support and services.
• In depth knowledge of RDN systems, equipment and RF technologies.
• Is throughly trained in the installation and service of all radio equipment.
• In depth knowledge of HyperTerminal and EMS and DMS monitoring programs.
• Must be competent in EMS and DMS Monitor usage.

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

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