Director of Student Financial Services

Closing Date:

Workstudy Position:

The University of Arkansas at Pine Bluff is an 1890 Land-Grant HBCU with a diverse student population, competitive degree offerings and stellar faculty.

For more than 140 years, the University of Arkansas at Pine Bluff has worked to create an environment that inculcates learning, growth and productivity while affording a basic need to its students - a chance to advance.

The 15:1 student to teacher ratio makes it possible to maintain a learning environment with close interaction between students and faculty while challenging curricula encourage our students to seek and fulfill their potential.

You can excel in your chosen field of study through a curriculum of Certificate and Associates degree programs,more than thirtyUndergraduate programs, Master's degree programs and a Doctorate program in Aquaculture/Fisheries. You can also develop workplace readiness through internships, co-ops and fellowships in the U.S. and abroad.

Out-of-class experiences and student involvement include more than 90 student organizations, an internationally renowned Vesper Choir, Marching Band, Concert Bands, Wind Symphony, nationally recognized debate team, award-winning theater department and accomplished athletic program.

Though the main campus is in Pine Bluff, its reach is worldwide. UAPB has an extended campus in North Little Rock and offers as well as online courses. With the addition of the Arkansas Research and Education Optical Network (ARE-ON), students can engage in information exchange with others anywhere in the world. There are also Research and Extension offices in Lonoke, Newport and Lake Village and collaborations with other colleges and universities in the State through the National Science Foundation funded STEM (Science, Technology, Engineering and Mathematics) Academy.

As the second oldest land-grant institution in the state of Arkansas, the mission of this No Excuse University remains the same - to provide a high quality, affordable education with a personal touch. We invite you to Become a Part of the Pride at the University of Arkansas at Pine Bluff.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process and require reasonable accommodations, please contact Human Resources at 870.575.8400 .

Department's Website:

Minimum Qualifications/Experience Required:

* Bachelor's degree, preferably in Business Administration, Education, or related fields.

* A strong understanding of accessing and navigating all federal financial aid websites (NSLDS, COD, etc.).

* Demonstrated higher education recruitment record that shows progressive thought and strategies.

* 5 years' progressively responsible administrative experience in financial aid administration.

• 3 - 5 years of supervisory and managerial experience.
• Experience with financial aid management systems and technology.

Preferred Qualifications/Experience:

* Master's degree in the areas of Business Administration, Education, or a related field

* 5 years of progressively responsible administrative experience in financial aid administration.

Additional Information:

Job Duties and Responsibilities

• Leads and mentors the department, fostering a collaborative, student-centered environment.
• Develops and implements comprehensive financial aid strategies that align with the university's enrollment goals and student success initiatives.
• Partners with campus stakeholders to enhance financial aid processes and support student retention.
• Drives innovation in service delivery and technological solutions to improve student experience.
• Shapes and implements financial aid policies that promote student success while ensuring institutional compliance.
• Analyzes and interprets federal and state regulations to guide policy decisions.
• Oversee the strategic management of financial aid resources, ensuring accurate and timely disbursement.
• Maintains robust internal controls and risk management practices.
• Advocates for initiatives that expand financial access and support student persistence.
• Ensures exceptional service delivery to students, families, and campus partners.
• Create a welcoming and supportive environment and processes that enhance customer service.
• Ensures data-informed decision-making through regular analysis and assessment.
• Represents the university on financial aid matters at the local, system, state, regional, and national levels.

Knowledge, Skills, and Abilities

The successful candidate will possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions, with or without reasonable accommodation.

• Knowledge of, or the ability to learn, university policies and procedures.
• Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to student financial services.
• Knowledge of financial aid-related software and websites related to processing.
• Skill in using computer applications, including spreadsheets, databases, CRM, and word processing software and programs.
• Ability to research, interpret, and summarize relevant federal and state laws.
• Ability to analyze complex information and develop plans to address identified issues.
• Ability to work effectively within a complex organizational structure.
• Ability to establish and maintain good rapport with university faculty, staff, students, and the public.
• Ability to exercise sound judgment in making decisions.
• Ability to communicate effectively in both oral and written form.
• Ability to explain policies and procedures to students, parents, staff, and the public.
• Ability to maintain effective interpersonal relationships.
• Ability to train and supervise others.
• Ability to work with and maintain confidential information.
• Ability to set priorities and complete assignments on time.
• Ability to learn office and university-specific software.
• Ability to work evenings, nights, and weekends as necessary.

Salary Information:

Required Documents to Apply:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Pine Bluff may conduct pre-employment background checks on certain positions for applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check. Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used in a consistent, non-discriminatory manner consistent with the state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.