New

MSR AS (TDW) - 08/18

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Virginia Beach
Jul 04, 2025
Job Title: Member Service Representative - Contact Center Job Description We are seeking a dedicated Member Service Representative to join our dynamic contact center team. In this role, you will respond to inquiries and requests from members and other individuals in a fast-paced, 24/7 structured environment. You will provide information on our products and services, demonstrating knowledge, active listening, and engagement to ensure optimal member experience and customer service. You will also handle transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts while advising members on additional products that meet their needs. Responsibilities * Respond to member inquiries and requests in a high-volume contact center. * Provide information and support for our products and services. * Perform transactions related to savings, checking, loans, credit cards, and IRAs. * Advise members on additional products and services that suit their needs. * Maintain knowledge of company policies and procedures. * Engage with members to ensure a positive service experience. Essential Skills * Proficiency in customer service and data entry. * Experience handling inbound and outbound calls. * Ability to operate in a structured, high-volume environment. Additional Skills & Qualifications * Experience in call center, administrative, or retail environments. * Familiarity with policy compliance and working in a professional setting. Why Work Here Join the largest credit union in the world, serving the financial needs of the military and their families globally. With over 343 branches worldwide, you will have the opportunity to make a difference in a busy, high-volume Contact Center. Work Environment These are remote opportunities available to candidates living within 60 miles of Virginia Beach, VA. The Contact Center operates 24/7/365, providing flexibility to accommodate your work-life balance. Shifts are flexible, allowing variations within a one-hour window, and ensuring scheduled breaks and meals. Job Type & Location This is a Contract to Hire position based out of Virginia Beach, Virginia. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Virginia Beach,VA. Application Deadline This position is anticipated to close on Jul 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.