Business Analyst II

Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the county's future. Land Development Services (LDS) is the steward of the county's land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the county's economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.

Under general supervision of the Business Analyst IV, IT Services Branch, LDS, Serve as a business analyst for land development-related IT projects and support IT operation initiatives. As such, this position leads tasks related to IT product upgrades, improvements, and/or new implementations; assesses land development-related information technology needs; researches the capability of various IT systems and their alignment to documented business needs; maintains agency IT asset inventories; evaluate the efficiency and effectiveness of current IT systems capabilities and recommend enhances and/or coordinate resolution of IT systems problems; develop general guidelines and polices for the development and regulation of organization process automation; coordinate acceptance testing and develop and conduct user training; coordinate efforts with all concerned parties and with the appropriate information technology staff (with LDS, DIT and/or other appropriate agencies); and perform other related work as required.

Provides exceptional customer support for services performed by the department and ensures compliance with applicable codes, regulations, and standards related to various activities within the agency's scope. A key responsibility is delivering timely and effective customer service through in person, phone, and virtual channels, with staff offering expertise to address real-time inquiries.

Additionally, this position proactively collaborates with colleagues both within and outside the business unit to ensure efficient service delivery and timely resolution of customer needs.

Complies with LDS Safety policies and procedures. Complies with county, agency, and job specific training requirements, including but not limited to Emergency Management and Safety related courses.

NOTE: This position description is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing business needs of the organization.

Effective July 12, 2025, compensation plans will be increased by 2% (market rate adjustment): https://www.fairfaxcounty.gov/hr/fy-2026-compensation-plan

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Analyzes business operations;
Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
Defines problems and information processing requirements;
Recommends procedural and operating improvements;
Identify needed automation support;
Identifies and tests system enhancements;
Evaluates system performance and makes recommendations for increased efficiency;
Identifies business needs and business process improvements;
Represents the agency in new system implementation;
Develops, conducts, and coordinates acceptance testing;
Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
Acts as intermediary between users and technical staff to resolve problems;
Participates in developing user training manual;
Provides training to users;
Works closely with agency IT technical staff;
Stays abreast of technology changes;
Provides assistance to other staff as needed;

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of departmental operations, processes, and procedures;
Knowledge of capabilities of information technology software, hardware, and network communication technology;
Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Ability to analyze and evaluate administrative processes and procedures for automation purposes;
Ability to conduct research into new information technology;
Ability to train employees in the use of hardware and software;
Ability to prepare user manuals;
Ability to translate technical terminology into terms understandable to management and employees;
Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Experience analyzing and improving business processes and system workflows.
• Experience preparing documentation for system development, including user requirements, design specifications, testing plans, and implementation strategies.
• Sound knowledge of the software development life cycle.
• Knowledge of county land use and development processes.
• Excellent written and spoken communication skills.
• Experience working with Accela Civic Platform
• Experience working with Agile Implementation Project
• Experience in supporting or administering IT Systems
• Strong organization skills.