Program Specialist Supervisor-Hybrid Work Model

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design and continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long-term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse, and building strong communities.

• Interprets rules and regulations for staff and provides clarification of rule changes.
• Monitors staff performance and completes annual performance evaluations.
• Conducts regular unit meetings for consistency of information shared.
• Advises and coaches staff in effective methods of dealing with difficult cases.
• Responds to customer complaints and resolves issues.
• Completes monthly case file reviews to ensure accuracy, identify training needs, and establish employee error rate.
• Ensures that caseloads are covered in the event of absenteeism and/or staff vacancies.
• Addresses performance issues, develops Performance Improvement Plans (PIP), and tracks performance for adherence to the plan.
• Provides disciplinary actions for staff in accordance with county policies and makes recommendations for termination when appropriate.
• Prepares written responses and exhibits for appeals and represents Arapahoe County Department of Human Services at the Administrative Hearings.
• Represents Arapahoe County Department of Human Services and Community Support Services Division at local, state, and federal meetings as assigned.
• Assists Community Support Services Trainers when needed with new and ongoing training.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Ability to establish and maintain effective working relationships with staff, other employees, and the general public.
• Ability to formulate solutions to complex problems relating to the work of the Community Support Services Division.
• Ability to facilitate conflict resolution.
• Knowledge of all public assistance programs and their specific regulations.
• Knowledge of all County policies, Human Services policies and procedures, and Community Support Services procedures.
• Knowledge of effective supervisory principles and practices and the ability to successfully implement them.
• Time management and organizational skills.
• Must have effective documentation practices.
• Must have excellent written and verbal communication skills, including public speaking, and the ability to understand and interpret written and verbal instructions.
• Knowledge of Microsoft Office suit and County computer systems.
• Thorough knowledge of the Colorado Benefits Management System (CBMS).

Behavioral Competencies (these are required for all positions at ACG):

Education and Experience:

• Associate degree
• Three (3) years' experience determining eligibility in public assistance programs
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Two (2) years' experience in Lead or Trainer role
• Supervisory experience
• Bachelor's degree

Pre-Employment Additional Requirements:

Post-Employment Requirements:

WORK ENVIRONMENT:

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf

* Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.