Pool Bilingual Consumer Support Representative

Pool Bilingual Consumer Support Representative, Apopka, FL

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Consumer Support Representative to join our Apopka, FL team. You will be responsible for providing world class technical and customer service for residential customers in a productive and motivating work environment and addressing any issues/disputes from our residential customers. This is a great opportunity to be involved with technical support, claims, warranty, service, and product management. Interested candidates, who meet the requirements below, are encouraged to apply today!

You will:

• Provide quality technical and customer service by phone, email, social media support in a timely fashion.
• Record details of customer contacts and actions taken
• Actively listening and provide high quality communication and professionalism to customers and other stakeholders with empathy.
• The ability to communicate technical concepts in understandable to homeowner's terms.
• Strive for 1 call resolution, when possible, otherwise directing to the appropriate internal department to assist customer in best manner as quickly as possible
• Handle any situation with diplomacy, compassion, and courteousness
• Acquire detailed product and process knowledge
• Take initiative to seek answers and raise concerns, work quickly, effectively and professionally, even under stress
• Carryout management directives in accordance with Pentair win right values

Key Qualifications:

• Have earned a High School Diploma or equivalent
• Have at least 2-3 years of professional experience in a customer service, technical support role with preferred contact with homeowners.
• Be able to work independently and have sound judgement and problem-solving abilities
• Contribute to an environment that encourages teamwork and cohesiveness
• Display a strong attention to detail, outstanding resourcefulness and flexibility
• Clearly express oneself orally and in writing.
• Be familiar with Salesforce or similar CRM systems, Microsoft Word, Excel and Outlook
• We like, but don't require: * Pool Industry experience
• LANGUAGE SKILLS * Able to communicate effectively in English & Spanish Languages.

Shift/Hours:

• 10:00 a.m. to 7:00 p.m. EST Monday - Friday
• This position is Hybrid

Compensation:

The hourly pay for this role is $22.00/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.