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Business Analyst

KeyLogic Systems
United States, California, Folsom
Jul 08, 2025

KeyLogic is seeking a versatile and detail-oriented Business Analyst to support both the IT Service Management (ITSM) team and the organization's opportunity management efforts. This position plays a key role in analyzing processes, supporting service delivery improvements, and maintaining visibility into emerging business opportunities. In addition to core business analysis tasks, this role includes light project management responsibilities such as coordinating timelines, managing documentation, and assisting with progress tracking across initiatives.

This is an ideal role for a professional with a strong collaborative mindset who is eager to grow their career in IT operations and business support.

You must be a US Citizen with the ability to obtain a Public Trust.

This position is on-site in Folsom, CA or Loveland, CO

Salary: 76-80K

Position Responsibilities:

* Assist in aligning ITSM practices with ITIL-based standards and organizational goals.

* Track and update the status of business opportunities across departments using CRM or pipeline tracking tools.

* Collect, organize, and validate opportunity-related data to support leadership decision-making and resource planning.

* Coordinate communications and maintain documentation related to opportunity intake, qualification, and prioritization processes.

* Support internal stakeholders by providing visibility into the opportunity pipeline and upcoming strategic efforts.

* Collaborate with ITSM stakeholders to document and improve IT service delivery processes.

* Analyze service performance data (incidents, requests, changes) and identify trends or areas for improvement.

* Maintain and update ITSM documentation, service catalogs, workflows, and knowledge articles.

* Assist with project scheduling, milestone tracking, and task coordination for both ITSM and business initiatives.

* Maintain project documentation including action item logs, meeting summaries, and project status reports.

* Coordinate internal meetings and follow-ups to ensure momentum on assigned initiatives.

* Monitor and report on task progress, escalating issues when needed to project leads or leadership.

Position Qualifications:

* Bachelor's degree in Business Administration, Information Systems, or a related field (or equivalent experience).

* 1-3 years of experience in a business analyst, operations support, or project coordination role.

* Familiarity with ITSM tools and concepts (e.g., ServiceNow, Remedy, ITIL practices).

* Strong analytical, organizational, and documentation skills.

* Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

* Ability to communicate effectively with technical and non-technical stakeholders.

* Experience supporting multiple projects or workstreams simultaneously.

Preferred Qualifications:

* Exposure to or certification in ITIL Foundation.

* Familiarity with CRM systems (e.g., Salesforce, HubSpot, GovWin).

* Interest in or progress toward project management certification (e.g., CAPM, PMP).

Other:

* Must be able to pass federal background investigation and obtain a Public Trust

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

* Prolonged periods of computer desk work.

* Dexterity of hands and fingers to operate a computer keyboard and other computer components.

* Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

* The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

* Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

* Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

* Maintain a professional emotional response when working with others.

This job description reflects management's overview of essential functions and

responsibilities. It is not intended to be all-inclusive of job duties that may be assigned.

About KeyLogic:

Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service.

KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world.

We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.

KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.

Job Code:
2614

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