Member Advisor II - Remote Delivery
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![]() United States, Washington, Vancouver | ||||||||||||||||||||
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Job Details
Description
Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too! The Member Advisor II handles a broad range of member needs, including loan and account applications, account servicing, and transaction support, across multiple remote channels. Efficiently manage high-volume service queues while identifying opportunities to enhance member engagement through digital interactions. Supports and mentors more junior remote delivery staff. Essential Duties:
Qualifications
Knowledge and Skills: Experience:Two to four years of similar or related experience. Education:A high school education or GED. Certified Credit Union Financial Counselor (CCUFC) designation preferred. Additional Details: Hours:Monday through Friday 9:00am to 6:00pm. Rotating Saturdays 9:30am to 2:00pm. Hours may vary based on business needs. Location:Vancouver Mall:7017 NE Vancouver Mall Drive.Vancouver, WA 98661 Position Type: Full-time, 40 hours per week. Hybrid after successful trial service period. We Value Diversity At iQ, we believe that diverse experiences and skills make our team stronger. If you're passionate and driven to excel in this role, we encourage you to apply, even if you don't fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need. iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample. If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries to careerfeedback@iQcu.com, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs. Total Compensation Package There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference. Healthcare Coverage:
Retirement Savings:
Paid Time Off:
Investing in You:
For a full list of our uniQue benefits, see our benefits guide:iQ Credit Union Benefits Guide Equal Opportunity Employer: iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. |