Position Details
Position Information
| Recruitment/Posting Title |
User Support Specialist I |
| Job Category |
Staff & Executive - Information Technology |
| Department |
The Institute for Nicotine and Tobacco Studies |
| Overview |
The Rutgers Institute for Nicotine and Tobacco Studies (formerly Rutgers Center for Tobacco Studies) is undergoing dynamic and transformative growth. The Rutgers Institute for Nicotine and Tobacco Studies is one of the nation's leading tobacco focused research centers and its faculty have received over $50 million in extramural funding over the past two decades. The Institute's efforts are focused on their mission of reducing and ultimately eliminating, tobacco-related morbidity and mortality.
Five Centers or Programs currently operate at the Institute including a Tobacco Center for Regulatory Science, the Center of Excellence for Rapid Surveillance of Tobacco, the Tobacco Dependence Program, a Tobacco Industry Marketing Program, and a Tobacco Control Law & Policy Resource Center. |
| Posting Summary |
Rutgers Institute for Nicotine & Tobacco Studies, located in New Brunswick, NJ is seeking a User Support Specialist I. The User Support Specialist I will support the end-user community in the effective access and use of the University information resources and compliance with infrastructure and operating standards.
Duties include:
- Provides general problem diagnosis and support for departmental LANS and workgroups.
- Installs system, network and application software.
- Installs workstation hardware.
- Develops workshops and training programs and associated course materials.
- Conducts workshops and training programs.
- Develops project plans to assist clients in the design and deployment of distributed applications.
|
| FLSA |
Exempt |
| Grade |
30S |
| Salary Details |
Minimum $95,867.00 |
| Minimum Salary |
95867.000 |
| Mid Range Salary |
116766.000 |
| Maximum Salary |
137665.000 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits
- Life insurance coverage
- Employee discounts programs
For detailed information on benefits and eligibility, please visit:
http://uhr.rutgers.edu/benefits/benefits-overview. |
| Position Status |
Full Time |
| Working Hours (per week) |
37.50 |
| Standard Hours |
37.50 |
| Daily Work Shift |
Day |
| Work Arrangement |
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| Union Description |
CWA 1031 |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
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| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
|
| Certifications/Licenses |
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| Required Knowledge, Skills, and Abilities |
- Bachelor's Degree in Computer Science, Engineering, or Business Administration plus five (5) years of progressive experience in supporting end-user computing.
- Relevant experience may be substituted for a college degree on a year-for-year basis.
- General PC knowledge.
- Effective oral and written communication skills.
- Knowledge of industry standards and trends.
- Knowledge of modern connectivity methods and practices.
- Ability to develop and manage project work plans.
- Demonstrated ability to identify and solve problems.
- Demonstrated interpersonal skills suitable for a "service environment".
- Knowledge and experience in system tuning and trend analysis.
- Knowledge and experience in distributing computing environments.
- Experience in program development using modern application development tools and methodologies.
- Mechanical skills appropriate to desktop computer skills.
|
| Preferred Qualifications |
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| Equipment Utilized |
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| Physical Demands and Work Environment |
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| Special Conditions |
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Posting Details
| Posting Number |
25ST1481 |
| Posting Open Date |
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| Special Instructions to Applicants |
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| Regional Campus |
Rutgers Biomedical and Health Sciences (RBHS) |
| Home Location Campus |
Downtown New Brunswick |
| City |
New Brunswick |
| State |
NJ |
| Location Details |
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Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
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Jul 08, 2025