Account Representative

Start date of Monday, July 21st!

Looking for aGREATopportunity?$19.00/hour + $500 sign on bonus after 90 days!

Firstsource isHIRINGforAccount Representativesin Amherst, NY! If you are interested incustomer service collections, this may be the job foryou!

We are seeking individuals who can service calls/accounts, professionally respond to inquiries, and create a positive experience for the customer. We handle 1st party, early delinquency accounts for a major US bank! This position offers growth opportunity in a global company, office experience, and development of your customer service skills with one of the top banks in the country!

We offer to our employees:

• Hourly rate- $19.00 an hour
• 90 day merit increase based on attendance and performance
• $500 sign on bonus after 90 days!
• Paid training- 10am-7pm M-F
• Day shift! M-F 10am-7pm + 1 Saturday a month
• Medical, dental, vision and 401k benefits
• Internal promotions and growth opportunity.

Basic Purpose and Function:

The Account Representative will contact customers to analyze customer needs, negotiate payment arrangements, and offer payment solutions and alternatives.

Specific Duties and Responsibilities:

• Analyze a customer's financial situation and offer the best payment solutions to meet customer needs and bank objectives.
• Maintain a high level of customer service.
• Perform consistently to meet performance metrics.
• Adhere to compliance regulations and security policies.
• Comply with Federal and State laws.

Minimum Qualifications

• High school diploma or GED required.
• At least 6 months customer service or sales experience, with a strong track record of customer engagement and satisfaction.
• Consistent, stable work history
• Basic computer skills, strong typing skills.
• Strong communication and problem-solving skills.
• Diligent and self-motivated
• Positive and professional attitude, high work standards, dependability
• Able to handle confidential information