Patient Services Coordinator

The Front Office Coordinator is responsible for professionally greeting and welcoming patients and their families, efficiently registering and scheduling appointments, and managing incoming calls. This role plays a key part in ensuring a positive patient experience and supporting clinical staff. The coordinator adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and Shared Values.

• Patient Reception & Check-In

  • Greet patients and visitors promptly, courteously, and professionally.
  • Notify clinical staff of patient arrivals.
  • Provide and explain required paperwork; collect and verify completed forms.
  • Update patient demographics and insurance information in the system.
  • Collect co-pays and balances; issue receipts.

• Phone & Communication Management

  • Answer, screen, and direct incoming calls to appropriate personnel.
  • Respond to routine inquiries or take detailed messages.
  • Page clinic personnel as needed and relay messages accurately and promptly.

• Appointment Scheduling

  • Check patients out after visits and schedule follow-up appointments per physician or office guidelines.
  • Provide patients with appointment details, including time, location, directions, and instructions.
  • Record cancellations and missed appointments; reschedule as needed and update patient charts accordingly.

• Administrative Support

  • File charts and forms; maintain a clean and organized lobby area.
  • Ensure a sufficient supply of forms and office materials for daily operations.
  • May assist with typing memos and forms as requested.

• Compliance & Confidentiality

  • Maintain patient confidentiality in accordance with HIPAA, state, and federal regulations.

• Other Duties

  • Perform additional tasks as assigned by management.

• High school diploma or equivalent required.
• Previous receptionist or office experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel required.
• Must complete required e-learning courses within 90 days of hire.

• Adaptability: Effectively handles changing priorities and multiple demands.
• Work Commitment: Demonstrates high performance standards and efficiency.
• Quality Focus: Prioritizes delivering high-quality service and outcomes.

• Must be present on-site during regular business hours.
• Requires sitting, standing, walking, talking, and hearing.
• Full range of motion including manual dexterity and eye-hand coordination.
• May lift and carry items up to 40 lbs.
• Requires corrected vision and hearing within normal range.

• Exposure to typical clinical conditions including communicable diseases, medical substances, and radiation.
• Frequent in-person interaction with patients, staff, and management.
• Occasional travel to other office sites may be required.