Technology Support Specialist

Are you passionate about technology and committed to delivering exceptional support? We're looking for a skilled and customer-focused Technical Support Specialist to join our IT team at First Bankers Trust Company. In this critical role, you'll provide front-line technical assistance to internal users, helping ensure the smooth operation of banking systems, software, and hardware. If you're ready to thrive in a fast-paced financial environment and play a key role in maintaining secure and reliable banking services, we want to hear from you. Apply today to secure a fulfilling career along with these additional perks:

• Competitive full benefits package including medical insurance,HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Opportunities to help others and make a difference in the community
• Volunteering time off of 12 hours per year
• Access to a libraryover 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums
• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups

The Technical Support Specialist position requires strong hands-on technical capabilities, excellent communication skills, and a passion for providing outstanding service. The ideal candidate will demonstrate a willingness to learn and grow into broader responsibilities, such as supporting ATMs or security systems as a backup to senior staff.

• Respond promptly to support calls, emails, and tickets.
• Troubleshoot and resolve technical issues or escalate as appropriate.
• Provide clear, consistent communication to end users regarding status and resolution of tickets.
• Install, configure, and maintain workstations, peripherals, and applications.
• Perform routine software updates and hardware upgrades as needed.
• Support deployment of new equipment across branches.
• Create and maintain internal documentation for technology systems and procedures.
• Develop and update end-user guides and resources for frequently asked questions or recurring issues.
• Participate in training opportunities to broaden skillsets.
• Serve as a backup resource for specialized areas such as ATMs or physical security systems.
• Participate in small to medium-scale technology projects as assigned.
• Provide occasional after-hours and weekend support.
• Join the Saturday on-call rotation after the probationary period.
• Travel to branch locations as needed.
• Perform other duties as assigned.

• High school Diploma or GED; Computer Science or related field preferred,
• Associate's degree or three years equivalent experience and/or training preferred
• 0-3 years' experience working in an IT related field
• Microsoft or other industry certifications or equivalents a plus
• Understanding of total bank operations desired but not required
• Handles moderate issues and problems, and refers more complex issues to higher-level staff
• Possesses working knowledge of the subject matter and performs work under general supervision
• Demonstrates creative, insightful problem-solving skills
• Demonstrates possession of technical skills to be able to quickly diagnose and resolve system issues
• Demonstrates ability to independently conduct research related to systems issues or developments
• Demonstrates ability to communicate effectively with customers to understand needs & concerns and effectively address them
• Demonstrates ability to plan, prioritize and execute daily & project focused work activities on time and within budget
• Demonstrates strong written and verbal communication skills
• Demonstrates exceptional customer service skills

Technology Skills:

Required:

• Advanced Technical Troubleshooting | Hardware & Software
• Ability to install computers/monitors/peripherals
• Microsoft Windows
• Microsoft Office

Preferred:

• Microsoft Active Directory
• Microsoft Server
• Networking fundamentals
• Worked with a ticketing system
• Worked in customer service / call center

Our values reflect our culture: Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career. If that sounds like a good deal to you, apply for a position today.

Work Environment

This position typically works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionallysit, stoop, lift, kneel, or crouch in the course of completing their job.The employee must occasionally lift and/or move up to 25 pounds.

The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.