Support Engineer-Tier 2

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

This person will:

* Handle Tier 2 tickets escalated from internal Tier 1 teams.
* Engagement with operations groups, Providing Queue Management for incidents and service requests.
* Service Level Life Cycle management tracking and managing tickets from inception to completion.
* Identify area of expansion for the Tier 2 support team into areas such as advanced monitoring, automation and service management.
* Knowledge of modern ITSM tools and support methodologies.
* Conduct routine log review to proactively identify issues.
* Support release coordination and alerts leadership to potential issues.
* Identify service improvement opportunities.
* Demonstrate continued partnership with teams across the organization to ensure problem resolution.
* Provide feedback to other support groups on opportunities for improvements and enhancements.
* Integrate Tier 2 support functions with new products and applications.
* Enhance existing solid governance and practice model around application service delivery.
* Familiarity, desire to expand into scripting, coding and certificate management.

Education

Bachelor's Degree or equivalent combination of education and experience Information Technology Required
Bachelor's Degree or equivalent combination of education and experience Computer Science Required

Experience

2-4 years Information Technology Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.