Client Technology Analyst

BrightSpring Health Services

Information Technology focuses on technology that powers and enables storage, processing, and information flow within our organization. If your enjoy creating ways for technology to assist in decision making then we would love to hear from you. Please apply today!

Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment
• Images desktops, laptops, terminals. Installs software, encryption and configures user profiles
• Completes hardware replacement rebuilds and evaluates/documens the condition of returned equipment for possible reuse or disposal
• Troubleshoots network issues within the environment using networking fundamentals, concepts, practices and procedures
• Documents and tracks to resolution all customer support requests/issues within ServiceNow ticketing system
• Effectively communicates complex information to a variety of technical and non-technical customers and to engineering team
• Works with Client Technology team and Management to develop and document accurate operating procedures
• Installs and configures BOS controllers, IBM printers, Twinax and IP terminals, symbol barcode scanners ensuring full functionality and connectivity to IBM AS400 system
• Identifies, researches, and resolves technical problems for IBM AS400 peripheral equipment (controllers, terminals, printers, barcode scanners, etc.) by reviewing job logs, manuals or via the Internet
• Works on one or more projects concurrently as project team member
• Performs other tasks as assigned

Education/Learning Experience:

• Required: Associates degree or equivalent work experience in technology field
• Desired: Bachelor's degree in computer related field

Work Experience:

• Required: Minimum 2 years of experience in a technical support role within an information technology department
• Desired: IT customer care background, hands on end user support experience, VDI or thin client experience

Skills/Knowledge:

• Required: Extensive knowledge of desktop and laptop hardware; familiarity with networking fundamentals, concepts, practices and procedures; working knowledge of Windows XP and Windows 7 operating system; working knowledge of MS office applications; Word, Excel, PowerPoint, Access and Outlook; configuration knowledge of peripheral equipment such as printers, scanners and mobile devices; trouble shooting, diagnostic and analytical skills
• Desired: Technical document creation experience, AS400 printer configuration experience

Licenses/Certifications:

• Required: Driver's license; A+ Certification
• Desired: MCDST, MCSE certification, CCNA Certification

Behavior Competencies:

• Required: Teamwork, customer service, dependability, organization, time management and planning, analytical problem solving