Assistant Branch Manager

Summary:

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring exceptional member service, driving sales initiatives, and managing staff performance. This role involves a combination of managerial, administrative, and member-facing responsibilities aimed at enhancing the branch's efficiency, productivity, and member satisfaction.

Essential Duties & Responsibilities:

• Branch Operations:
  • Assist the Branch Manager in managing the day-to-day operations of the branch to ensure smooth and efficient workflow.
  • Oversee cash handling procedures, transaction accuracy, and security protocols.
  • Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Member Service:
  • Provide exemplary service to members by addressing complex inquiries and resolving issues efficiently.
  • Monitor and enhance the quality of member service provided by staff.
  • Handle escalated member complaints and issues with professionalism and courtesy.
• Sales and Business Development:
  • Support the Branch Manager in developing and implementing sales strategies to achieve branch targets.
  • Drive branch sales by promoting credit union products and services, including loans, deposits, and other financial solutions.
  • Analyze market trends and member needs to identify sales opportunities and develop action plans.
• Staff Management:
  • Supervise and mentor branch staff, providing guidance, training, and performance feedback.
  • Assist in the recruitment, hiring, and onboarding of new employees.
  • Conduct regular performance evaluations and support staff development through coaching and training initiatives.
• Financial Management:
  • Assist the Branch Manager in managing the branch's budget and financial performance.
  • Monitor branch financial metrics, such as deposit growth, loan portfolio performance, and expense management.
• Compliance and Risk Management:
  • Ensure branch operations comply with all applicable laws, regulations, and internal policies.
  • Conduct regular audits and reviews to identify and mitigate risks.
  • Promote a culture of compliance and security awareness among branch staff.
• Administrative Duties:
  • Oversee branch administrative functions, including scheduling, reporting, and inventory management.
  • Maintain accurate records of member interactions, transactions, and branch activities.
  • Assist the Branch Manager with special projects and initiatives as needed.
• Community Engagement:
  • Represent the credit union in community activities and events to enhance its visibility and reputation.
  • Build and maintain relationships with local businesses, organizations, and community leaders.
  • Promote credit union services and initiatives to foster community involvement and member growth.

Knowledge, Skills, and Abilities:

• Leadership
• Customer Service Oriented
• Sales and Business Development
• Communication Skills
• Problem-Solving Abilities
• Attention to Detail
• Technical Proficiency
• Time Management:

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
• Minimum of 4 years of experience in banking, financial services, or credit union operations, with at least 2 years in a leadership or supervisory role.
• In-depth knowledge of credit union products, services, and regulatory requirements.
• Proven experience in sales and member service with a track record of achieving targets.
• Proven track record in meeting operational efficiency and compliance standards.
• Strong leadership and team management skills.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage - Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.