Lead Field Branch Administrator

The Lead Field branch Administrator (LFBA) will be responsible for maintaining proficiency and consistency within their respective Territory by providing training to the Field Branch Administrator (FBA)s and Senior FBAs on all administrative processes related to Human Resources, Purchasing, Safety, Payroll, Accounts Receivable & Payable, Labor Relations /Contract Administration, and others. These responsibilities are in addition to the current role of the successful candidate. LFBAs will maintain their current direct line reporting relationship with performance input provided by the centralized functions.

ESSENTIAL DUITES AND RESPONSIBILITIES

Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned.
* Provide leadership, training, and support to SFBAs and FBAs within a Territory.
* Align with centralized support functions to gain clarity on process responsibility
* Provide onboarding and training to newly hired FBAs, ensuring administrative processes are understood and followed
* Collaborate with the other LFBAs to ensure processes are consistent throughout SEC
* Participate in process improvement projects as required.
* Act as conduit between FBAs and HQ functions to promptly resolve issues and to facilitate clear and consistent communication
* Identify experts in various areas (e.g. certified payroll, Process Director, payroll, etc.) - keep list updated and disseminate to Admin population
* Support leadership within the department to accomplish change, implement quality improvements, and give direction to other administrative employees.
* Provide technical assistance and training and expand computer utilization and new methods within the Territory.
* Provide direction, guidance, and training to all other administrative personnel within the Territory.
* Ensure adequate Admin coverage when FBAs are temporarily away from work and when vacancies exist.
* Implement or maintain systems in support of activities such as, data entry of billing, scheduling and payroll, order processing; maintain proper permits, and any general order information via SAP entries
* Perform basic employment-related compliance activities, including but not limited to; resume and application distribution and collection, job requisition creation and processing, updating, and maintaining IUEC employee records, I9 processing, ensuring all reporting relationships within the branch are accurately reflected in systems of record.
* Interface with field staff regarding receiving and distribution of all notices of schedule; maintain order logs; provide flow of delivery dates; preparation of manuals; coordinate delivery of materials as necessary and complete maintenance of customer base via SAP system.
* Maintain all necessary schedules as well as provide data entry support of field service paperwork via SAP system.
* Review all billing to assure description of work is clear and complete and modify as needed. Include all required customer authorization information with all invoices. Assure all billing is approved by either a manager or sales representative before sending to customer.
* Answer questions for all field service technicians and handle customer issues.
* Prepare and distribute all SAP reports each month as directed by manager.
* Perform Administrative tasks such as: copying, filing, compose and type routine correspondence, prepare outgoing mail, including email and faxes, maintain contact/address database information, screen phone call and greet visitors. Responsible for maintaining various files, records, logos, and manuals for Field Operations and Preparation of required reports.

COMPETENCY
To perform the job successfully, an individual should demonstrate the following:

* Drive for results - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives. Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; uses reason when dealing with sensitive/complex issues.

* Delivers results - Focuses on desired results and sets and achieves challenging goals within defined Code of Conduct and Safety guidelines

* Collaborates / Teams with others - Works with and helps others achieve objectives. Approaches others in a tactful manner; reacts well under pressure; follows through on commitments; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
* Focuses on the customer - Demonstrates a commitment to customer service; serves and satisfies internal and external customers; holds self-accountable for quality outcomes. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

* Communicates effectively - Delivers clear, effective communication and takes responsibility for understanding others. Listens carefully; Asks appropriate questions to obtain clear understanding of details required for each assignment; Speaks clearly and persuasively in positive or negative situations; Participates in meetings; Responds well to questions; Writes clearly and informatively; Edits work for accuracy, including spelling and grammar; presents information effectively.

* Continuously seeks to improve - Understands the need for change and helps plan for and accommodate it as creatively and positively as possible.

* Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes all appropriate stakeholders in the decision-making process; and makes timely decisions.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.