Desktop Support Technician, Senior

Location: Rockville, MD

Work Type: 5 Days Onsite

Required Clearance: Ability to Obtain Public Trust

Job Title: Desktop Support Technician, Senior

Job Summary: Desktop Support Technician, Senior responsible for providing strong technical experience in providing technical solutions and support to hardware, software, and operating systems in an inter-networked environment ensuring the efficient administration and maintenance of organization's IT infrastructure. The enterprise operating environment includes heterogeneous desktops/laptops operating primarily on Windows OS, which encompasses desktop applications, browsers, printers, and telecommunications and video. You will also provide vital support to our staff and work collaboratively with various teams to ensure seamless IT operations.

Key Responsibilities

• Responds to internal and external client requests and provides technical support and training to end users either on the phone or in person including VIPs.
• Provide vendor coordination and management, ensuring seamless integration and optimal performance of third-party solutions.
• Identifies, researches, and resolves technical issues; escalates complex inquiries.
• Install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives.
• Install and configure Windows operating systems and applications such as word processing, database, and spreadsheet programs.
• Documents, tracks, and monitors customer requests to ensure timely resolutions utilizing Service Now.


Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes.

Requirements

• College diploma or university degree in the field of computer science or 5+ years equivalent work experience
• Certifications in A+, HDI, MCSE or MCPs in current Microsoft workstation, server and applications
• 3+ years demonstrated full-time experience troubleshooting current and previous Microsoft workstation operating system(s)
• 3+ years demonstrated experience supporting client configuration, administration and network access in Microsoft server environments
• Expert knowledge of basic computer hardware, including Dell computers and laptops, printers, and mobile devices (iPhones).
• Expert experience with desktop operating systems, including Windows 10/11.
• Extensive application support experience and knowledge of Microsoft Office 365 to include Publisher, Outlook, Access, Power Point, Excel, Word, Project, MS Teams, and OneNote
• Proven ability to work as part of a team as well as show initiative and ability to work independently.
• Excellent written and oral communication skills.
• Experience supporting Citrix and Cisco VPN.
• Experience creating Standard Operating Procedures.
• Experience providing Executive Support.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Demonstrated experience in evaluating and testing current and new software/hardware technology.
• Demonstrated experience in leading and mentoring Jr. Technical staff.
• Strong documentation skills.

Compensation and Benefits

The projected compensation range for this position is $66,900 to $81,800 per year benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.