Client Services Specialist

Would you love to work with a dedicated team of customer service professionals and see adorable animals daily? Then working in UW Veterinary Care (UWVC) reception is the place for you! We are seeking a compassionate, detail-orientated, and enthusiastic individual to join our front desk team as a Receptionist. This fast paced and exciting opportunity plays a vital role in patient intake and client communications.

As the first point in contact for our clients, you will help set the tone for their experience at the UWVC. Many clients may be stressed or emotional due to their pets condition, so a calm, empathetic, and professional demeanor is essential. This is a challenging yet rewarding support position in the hospital, with the potential to grow your career and communication skills.

This position is full-time, 40 hours a week between the hours of 7:00am - 7:00pm, including every other weekend (either Saturday or Sunday). Join us!

• Provides day-to-day operational support to medical work unit personnel

• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions

• Provides support to the billing functions of UWVC

• Serves as front desk staff within a healthcare facility or clinic

• Provides operational phone support within an emergency medical facility

• Prepares documents for patient admissions and appointments

• Maintains appearance and cleanliness of the reception and client waiting areas of the hospital

• Serves as a cashier, collecting and accurately recording all cash/credit transactions associated with a veterinary healthcare facility

• Receives, submits, and responds to inquiries according to established policies and procedures

School of Veterinary Medicine

UW Veterinary Care Hospital

Reception Team

Minimum $19.00

In addition to your competitive base compensation, earn additional compensation for working night and weekend shifts in addition to the UW-Madison hourly differential.

UWVC offers competitive wages and an unmatched state benefits package. You'll benefit from generous paid leave and the state's best health insurance. Additionally, we provide valuable perks such as Continuing Education (CE) benefits, referral bonuses, an annual shoe allowance, and a yearly provision of hospital-branded clothing. Enjoy comprehensive support and exceptional benefits that make UWVC a standout choice for your career.

• Customer service experience

• Comfort with computers, answering phones, and willingness to learn hospital software

• A positive and friendly attitude with dedication to patient and client satisfaction

• Proven experience being a reliable team member

• Reception or billing experience

• Knowledge of medical terminology

• High School Diploma Required

• Associate's Degree Preferred

Begin the online application process by clicking the 'Apply Now' button. Include a copy of your resume, outlining your relevant experience to this position.

Hiring Manager:

Katie Radspinner, Client Services Supervisor, kradspinner@wisc.edu

Human Resources Support:

April Schulz, HR Manager, ajschulz2@wisc.edu

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