Regional Aftermarket Manager

This individual will effectively lead and direct the management of the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

$100,000 - $130,000 / year

Compensation & Benefits:

• 40% Bonus potential
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Demonstrate leadership in all aspects of the parts and service departments within the region.
• Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.
• Coach and mentor parts and service managers within the region.
• Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
• Create annual parts and service department benchmarks and budgets for the region, in alignment with the financial and operational objectives.
• Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
• Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
• Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
  

Job Requirements:

• Previous supervisory/management experience
• Industry and/or aftermarket parts and service support experience
• Excellent customer service skills
• Strong oral and written communication skills
• Strong computer skills
• College degree or applicable experience preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.