Patient Scheduler

The Patient Scheduler is responsible for providing excellent service to patients and families while arranging and scheduling appointments, treatments, and services throughout the organization. Primary point of contact for inbound and outbound scheduling-related calls, offering efficient and effective non-complex scheduling solutions to guarantee optimal patient flow and coordination.

Duties & Responsibilities

• Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments, surgeries, and services.
• Initiates the billing process by having introductory conversations with the patient/family regarding benefits and cost estimates of the bill.
• Supports revenue cycle goals by ensuring accurate and timely scheduling, registration, and billing information.
• Participates in quality improvement initiatives to enhance patient satisfaction, provider productivity, and revenue cycle efficiency.
• Completes all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing families of referral requirements.
• Provides scheduling wrap-up, communication, and documentation (e.g., itineraries, reminder calls, appointment-specific notations) for patients and/or legal guardians.
• Answers general information questions regarding appointments, procedures, and services.
• Offers high-level customer service support, including de-escalation and assistance to patients, families, physicians, and other internal/external customers.
• Maintains consistent and productive communication with necessary departments, including precertification, registration, coordinators, etc.; directs/transfers calls to department coordinators as defined by scheduling guidelines.
• Performs data entry functions, including patient demographic information and patient updates in a medical records system utilizing complex software systems.
• Maintains accurate and up-to-date patient records and scheduling information, adheres to organizational policies, procedures, and regulatory requirements related to patient scheduling and confidentiality.
• Actively works on patient work queues to ensure efficient and effective patient flow.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Experience
  • Required: One (1) year of healthcare, administrative, or customer service experience.

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $20.14 to $30.21

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.