New

Credit Associate II

First Tech Federal Credit Union
paid time off, 401(k)
United States, Oregon, Hillsboro
Jul 24, 2025
Description The Associate II, Credit handles member servicing for credit related issues, investigates and responds to credit bureau disputes and manages credit reporting data. Primary Responsibilities: Investigate and respond to credit bureau disputes received via E-Oscar and/or submitted directly to the credit union in accordance with the FCRA Answer in-bound calls that are related to credit bureau issues and questions Partner directly with the credit bureaus (Experian, Equifax, TransUnion and Innovis) on dispute resolutions Communicate investigation results to members via phone, mail and/or email Assist with validating the monthly credit reporting file for accuracy and integrity Maintain current knowledge of FCRA and Metro II Guidelines Identify gaps in department processes and procedures, recommending improvements to leadership Participate in department projects and initiatives as needed Experience and Education Requirement: Minimum Education: High School Diploma Minimum 2 years' experience in the financial services industry or in a credit bureau dispute/reporting position Experience in complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is strongly preferred General understanding of loan contracts including APR, simple interest calculations and default provisionsrequired Basic knowledge of financial industry regulation requirements; demonstrated understanding of the FCRArequired Ability to read and interpret credit bureau reports is preferred Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Proven ability to professionally handle sensitive documents Strong analytical, problem solving and critical thinking skills with an excellent attention to detail Working knowledge of Microsoft Office Suite Certification/License: N/A Location:Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $21.15 - $23.50 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa sponsorship for this position #FTFSAM