New

Noc Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cleveland
Jul 24, 2025
Description Job Summary: Monitors and provides frontline and secondary support with Information Systems (IS) issues (e.g. hardware, software, telecommunications, performance, education-related, etc.) for all users. Assists with overseeing the day-to-day operations of the Data Center. Responds efficiently/effectively to monitoring alerts, including issues regarding operating systems, networking, and applications. Enables customers to remain productive in their business and clinical operations. Acts as a liaison between customers and internal IS staff to ensure accurate/timely problem interpretation/resolution. Contributes to the proper operation of the network environment, and the effective/efficient operation of the Data Center. Works in multi-platform environments and with remote access applications/services. Adheres to the standard support policies/procedures/methods for the Data Center, IS Department. Upholds the mission, vision, values, and customer service standards. Responsibilities: Contributes to patient safety by supporting the System-wide programs and policies addressing a safe environment for patients and the reporting of safety concerns to the appropriate individuals. 1. Displays an understanding of Service Management concepts, including those for ITIL, ISO:20000:2011, and COBIT; utilizes these concepts will executing job responsibilities. 2. Assists with overseeing the day-to-day operations of the Data Center by: a. Compiling/monitoring shift metrics and measurements. b. Identifying opportunities for work to be transferred to the Network Operations Staff, and ensuring that this is done efficiently/effectively. c. Acting as the shift lead as needed. d. Assisting with creating Data Center training materials as needed. 3. With minimal/no supervision from senior team members, monitors and provides frontline and secondary support with Information Systems (IS) issues (e.g. hardware, software, telecommunications, performance, education-related, etc.) for all users a. Receiving IS support queries via telephone, email, or any other applicable means; determining the root cause of the user's issue, and conveying this information to other team members as necessary to facilitate issue resolution. b. Recording, documenting, and tracking incidents/requests for service using the ticket tracking software. c. Executing technical troubleshooting and recoveries in accordance with the IS Department's set procedures. d. Resetting user passwords for various systems. e. Offering a single point of contact to users to accurately/quickly/easily resolve issues while focusing on the business/clinical operation needs of System first and foremost. f. Maintaining a high degree of customer service at all times, and adhering to all service management principles. g. Accessing both internal and external resources to aid in resolving issues, including knowledge bases and frequently asked questions compilations. h. Contributing to the maintenance of knowledge bases, Runbooks, and frequently asked questions. i. Escalating more complex calls/issues to the appropriate IS team member/group; providing appropriate information to other relevant IS groups as needed to resolve issues. j. Ensuring issues are resolved, including using a variety of technologies and business areas as needed. k. Evaluating documented issue resolutions, and analyzing to identify trends; identifying possible proactive resolutions to these trends. l. Coordinating the resolution of major incidents; tracks detail timelines, and facilitates escalations to team members as needed. 4. Acts as a liaison between users/internal support staff to ensure accurate/timely problem interpretation and resolution. 5. Responds to access management issues and security requests in a timely manner, and documents the responses in accordance with IS Department protocols. 6. Contributes to the proper operation of the network environment (i.e. LAN/WAN, VPN, web, and intrusion detection), including monitoring assigned elements (i.e. servers, applications, databases, and networks) by: a. Monitoring servers, and addressing issues with servers as they arise. b. Monitoring EPIC, including its associated applications, databases, and jobs. c. Monitoring environmental/power systems for their operational status, including but not limited to computer-grade air conditioning systems, fire detection/prevention systems, and uninterrupted power supply systems. 7. Contributes to the effective/efficient operation of the Data Center by: a. Maintaining awareness of the IS Change schedule and any associated potential impacts to the Data Center and end users. b. Performing, restoring, monitoring, and restarting system backups. c. Racking/un-racking servers, network devices, and other associated hardware. d. Ensuring that cable management is clean, organized, and well-documented; labeling all cooper, fiber, and power cables; documenting the connections between devices, UPS, circuits, and panels. e. Maintaining the physical device inventory, including all elements of the Data Center's racks. f. Monitoring and responding to Data Center environment alarms, including alarm associated with cooling. g. Receiving, storing, moving, and placing equipment as needed; moving back-up tapes as needed. h. Balancing the power requirements for the Data Center's racks. i. Identifying potential locations for new equipment for assigned area(s), and planning for any requisite electrical/data/rack needs. j. Replacing drives, power supplies, and other equipment as needed. k. Administering physical tape functions and tape libraries, including tape-in and tape-out processes, off-site media coordination, and coordinating with backup software administrators. 8. Works in multi-platform environments and with remote access applications/services, including: a. Contributing to the full functionality of IS systems, including monitoring the multi-platform environments, troubleshooting issues both observed and identified by other team members, and recommending process improvements. b. Efficiently/effectively using remote access tools to resolve issues (i.e. issues with the Microsoft Office Suite, email systems, clinical applications, business applications, hardware, network connectivity, and performance) as needed. 9. Coordinates with other departments with (i.e. Shipping/Receiving, the Facilities Department, etc.), and various outside contractors and vendors. 10. Contributes to maintaining an organized storeroom, including media/supplies; coordinates the replacement of hardware with third party vendors as needed; acts as a primary point of contact for on-site support visits from vendors. 11. Assists in the development and maintenance of a disaster recovery plan, and participates in its implementation if needed. 12. Adheres to the standard policies/procedures/methods for the Data Center, Information Services Department, and at all times; adheres to all terms of confidentiality policy. 13. Keeps abreast of trends/developments/best practices within the Information Systems field by participating in continuing education courses/professional organizations/seminars, reading current literature, maintaining professional contacts in the community, and participating in hospital-required educational programs. 14. Incorporates principles of teamwork in the resolution, completion, and follow-up of responsibilities. 15. Performs other functionally related duties as assigned. Additional Skills & Qualifications Network, Monitoring, Alerting system background. Self-starter. Good communication. Wants someone that wants to be a real leader within the group, within the organization. Having some scripting, DevOps, development experience can be helpful. SolarWinds experience ideal - that's their product they use. Other tools may consider. Looking for someone that can come in and not need hand holding, can hit the ground running. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cleveland,OH. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.