L&D Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Collaborate closely with the Global L&D Lead and client stakeholders to translate strategic learning priorities into actionable implementation plans
• Partner with client stakeholders to understand their unique business challenges and co-create targeted learning solutions
• Strategically implement learning programs that align with both global L&D strategy and specific client objectives
• Serve as the primary client liaison for assigned learning initiatives, building strong relationships and maintaining regular communication
• Adapt global learning frameworks to meet local and business-specific needs while maintaining program integrity
• Analyze business performance data with clients to identify development gaps and opportunities
• Recommend appropriate learning solutions based on client context, audience needs, and business outcomes
• Manage the end-to-end implementation process including planning, design coordination, delivery, and evaluation
• Work consultatively with clients to measure program effectiveness and demonstrate business impact
• Maintain and regularly update learning content, resources, and hub pages to ensure information remains current and relevant
• Provide strategic insights to the Global L&D Lead based on client feedback and program outcomes
• Lead and develop direct reports through effective coaching, performance management, and career development planning
• Allocate resources and delegate responsibilities appropriately to optimize team productivity while maintaining quality standards

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, Instructional Design & Technology, and/or related field.
• 4-6 years of experience in Learning & Development or related area
• Experience in a client-facing advisory or consulting capacity
• Knowledge of adult learning principles and instructional design fundamentals
• Understanding of business operations and ability to connect learning to performance outcomes
• Strong learning management system experience (Cornerstone, internal LMS programs)
• Proficiency with learning software and editing tools (Filmora, Articulate Storyline, Rise 360, and Anireel)
• Proficiency with learning management systems and digital learning tools
• Strong project management and solution implementation skills

Required Skills

• Strategic thinking and consultative approach
• Client relationship management and partnership building
• Business needs analysis and solution recommendation
• Content development and instructional design capability
• Program implementation and coordination
• Stakeholder influence and management
• Cross-cultural communication and sensitivity
• Adaptability and creative problem-solving
• Data interpretation and results measurement

Working Relationships

• Reports to the Global L&D Lead
• Partners directly with client business leaders and their teams
• Collaborates with regional HR business partners
• Coordinates with subject matter experts and content developers
• Manages relationships with external vendors and learning partners

Working Conditions

• Primarily office-based in Seattle with hybrid work options
• Flexibility to accommodate global time zones for client meetings and virtual program delivery

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.