FIU Specialist - Fraud Support (Remote)

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The FIU Specialist/Fraud Support is tasked with triaging and processing FIU Tier 1 tickets and assigning other tickets to qualified FIU staff. This individual will also be responsible for communication with other FIU personnel, bankers and customers when warranted, and be responsible for updating bankers and customers on ticket status as appropriate. The FIU Specialist will play a major role in ensuring tickets are tracked, assigned and responded to in a timely manner, and for keeping the ticket status updated for full visibility of all parties. This role is integral to the Bank's overall efforts to assist customers and bankers, and in helping to maintain the effectiveness of the Bank's overall BSA/AML program.

It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations.Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank's BSA/AML/OFAC Program. Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination.

ESSENTIAL FUNCTIONS

• Respond to Tier 1 tickets and inquiries received via the ServiceNow platform in a timely, professional manner;
• Ensure triaged tickets are assigned appropriately in a timely, consistent manner;
• Conduct initial research and inquiries to make determination if fraud has occurred;
• Adhere to the FIU Service Now SLAs;
• Identify potential trends in FIU tickets that may identify potential patterns and activity that may be indicative of the need for additional communication with business lines;
• Ensure visibility into status of submitted reports/requests to the FIU via the Source;
• Respond to requests for updates on status from the front line;
• Escalate activity that meets the established criteria for investigating suspected fraudulent or problem accounts through the submission of an Unusual Activity Referral Form;
• Maintain proficiency in all aspects of BSA/AML compliance;
• Adhere to all provisions of South State Bank policies and procedures, including the confidentiality policy, code of ethics, and BSA/AML/OFAC policies and procedures;
• Other duties and responsibilities may be assigned according to the needs of the bank

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Professional, effective communicator, both verbally and in writing;
• Ability to make decisions based on bank/department policies and procedures;
• Ability to work and thrive in a fast paced, high demand and deadline driven environment;
• Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities;
• Ability to track projects from start to finish and ensure timely completion;
• Exemplary customer service towards both internal and external parties is a requisite for this position;
• Ability to recognize situations warranting escalation, review or opportunities for alternative options to a supervisor;
• Ability to handle and accomplish multiple tasks and resolve competing priorities effectively;
• Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus;
• Ability to identify unusual and/or suspicious activity and understand when it needs to be escalated;
• Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering

Qualifications, Education, and Certification Requirements

• Education: College degree preferred
• Experience:
  • Minimum of 2 years in bank operations, call center, and/or customer service experience BSA/AML or fraud experience strongly preferred
  • Service Now experience preferred
• Certifications/Specific Knowledge:
  • Knowledge and understanding of BSA/AML regulations;
  • Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions;
  • Knowledge of and ability to use internal bank systems

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation
• Required annual compliance training
• System-specific training as necessary to perform duties
• FIU/Financial crimes training as assigned by the Chief BSA Officer

PHYSICAL DEMANDS

• Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday.
• Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift.
• Must be able to hear and communicate with coworkers and customers throughout the day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours.

• Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank's grooming and dress codes.
• Must demonstrate excellent people skills with customers and coworkers.
• Must be willing to function as a team member.
• Must be willing to demonstrate commitment to South State Bank's mission and goals.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required for attendance at meetings as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.