New

Incident Response/ITSM/ITIL; CLT, GA, NJ

Genesis10
life insurance, 401(k)
United States, North Carolina, Charlotte
Jul 24, 2025
Genesis10 is currently seeking an IT Project Manager with our client in the financial industry located in Charlotte, NC, Pennington, NJ, and Kennesaw, GA. This is a 12 + month contract position. Responsibilities: Responsible for major incident management support across the EET Client application portfolio Triage of Major Incidents impacting the supported application portfolio Review of knowledge content to ensure that it is useable by client technical staff and end user community Able to analyze data and make correlations to events and performance Facilitate the resolution of proactive/reactive problems, as related to incident management, across multiple teams inside and outside of EET Client Notify, escalate and communicate to senior management the existence and status of outages, as necessary Partner with the EET Client Problem Management team and ensure the root cause, preventative measures, and lessons learned are all captured in the Problem Management system of record Strong knowledge of Major Incident Management Process Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management. Able to open Incident and Problem Tickets Stay calm in triage / troubleshooting activities Facilitate triage activities with multiple support teams across the Bank, including Senior Leadership Take ownership of EET production issues and drives to service restoral / remediate Requirements: 3+ years' of technology experience Good Communication Skills Able to lead meetings Able to write clear concise updates to properly communicate to Senior Leadership Work well with AMRS and regional support partners Able to multi-task and prioritize work to complete deliverables on-time Manage risk well across production issues Cisco Webex Working with Bridgelines and Breakout Sessions Mattermost Documenting key triage activities NEWs Identifying and paging the right teams for assistance Microsoft Products (Excel, Word, PowerPoint) ITSM (Information Technology Service Management) Remedy Experience with ITIL and ITSM ServiceNow Experience Desired skills: Previous knowledge and work experience across the Bank Pay range: $43.54 - $51.54 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.