Community Manager

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We are seeking a Community Manager to manage existing Client for Education programs. You will manage the day-to-day tasks for a variety of programs, communicating both with K-12 customers, our trusted partners, and internal stakeholders to ensure programs are understood and correctly used. You will also manage a number of internal processes related to Community and Partner management.

How You Make An Impact:

• Monitor communities to ensure our users receive high-quality and timely responses to their questions and feedback
• Analyze quantitative and qualitative feedback to identify trends and insights into users' needs and community health
• Identify and share user success stories with sales, marketing, and product teams
• Manage Education Certified Innovator, Certified Trainer, and Professional Development Partners programs
• Onboard and support Client Education community leaders
• Assist with coordination for Global Adoption Programs team internal + external, in-person + virtual events
• Utilizes deep understanding of the Client's messaging and collaboration products and experience with Computer hardware

• Utilizes knowledge of education market needs, competition and latest industry news and trends

What You Need To Succeed:

• BA/BS degree or equivalent practical experience.
• Excellent written ability; Strong communication skills
• Detail oriented (and comfortable performing admin tasks including reporting)
• Customer support experience
• Ability to work independently and juggle multiple projects
• Basic knowledge of G Suite for Education and Chromebooks

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.