Business Architect

The application window is expected to close on: 7/10/25.

Cisco's Commerce Operations organization is the operations engine for our partners, sellers, and end customers, streamlining the buying and selling process across all of Cisco's hardware and software offers. Your daily interactions will involve professionals from Commerce Operations teams including Regional Delivery Managers, Field / Customer / Partner Operations Managers, Buying Program Lifecycle Operations Specialists, and business architects driving new capabilities across Quote-to-Cash commerce tools, including Artificial Intelligence.

As a Business Architect, you possess a growth mindset, embracing opportunities to step outside your comfort zone and demonstrating an eagerness to learn. You act with urgency, prioritize delivering value, and take ownership to influence outcomes and drive accountability. Confident in your perspective, you provide a well-informed point of view and actively engage in senior executive-level business conversations. With a focus on the big picture, you take ownership of outcomes and excel at connecting the dots across Commerce Operations. As a calculated risk-taker, you continuously iterate and learn from mistakes, using each experience as an opportunity for growth and improvement.

• Investigating problems that generate the highest number of cases in the Americas.
• Understanding the business models, workflows, processes and systems that lead stakeholders to open those cases.
• Influencing the short-term and long-term fixes to address the underlying needs of the stakeholder to eliminate the need to open a case.
• Presenting your work to a variety of internal audiences - from case agents to Vice Presidents - to explain the issue, progress-to-date, and next steps efficiently and effectively.

• 5 years of experience working with the processes, systems (like CCW) and teams involved in Cisco's quote-to-cash processes.
• 5 years of experience leading process improvement projects - defining, measuring, analyzing, improving, controlling, and reporting.
• 5 years of experience communicating technical and business analysis information to a range of audiences, from individual contributors to Vice Presidents.

• Bachelor's Degree in Business, IT, or a related field, with several years of experience in a business architecture role
• Proven interest in leveraging Artificial Intelligence to increase productivity

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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