Sr Patient Services Coordinator

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Sr. Patient Services Coordinator (PSC) plays a dual role, offering both compassionate patient engagement and meticulous data management in support of the transplant community. This hybrid position combines the interpersonal outreach of a PSC with the data quality responsibilities of a Quality/Data Coordinator. You'll be a critical link between patients and care teams-helping patients stay engaged and supported-while also ensuring the accuracy, completeness, and timeliness of transplant-related data systems.

We'll equip you with the training you need-bring your curiosity, compassion, and attention to detail.

Key Responsibilities:

• Patient Engagement & Clinical Support
  • Call patients regularly to complete wellness and engagement check-ins
  • Provide patients with basic educational guidance and encouragement
  • Call medical providers and transplant teams to gather and update records
  • Assist with surveys or communications
  • Document all interactions professionally and accurately in appropriate systems
  • Follow written protocols and scripts for consistent task completion
  • Attend virtual team meetings and on-site trainings as scheduled
• Data Quality & Administrative Support
  • Maintain waitlist databases and conduct routine quality assurance reviews
  • Enter and update data in electronic medical record platforms
  • Create and maintain Excel tracking spreadsheets (e.g., for captured changes)
  • Support monthly/quarterly reporting on transplant activities and metrics using excel spreadsheets.
  • Backup support for other Patient Service Coordinators and supervisors as needed
  • Develop and maintain documentation on how to get access to centers and process protocols.
  • Monitor and help improve key data quality metrics: Accuracy, Completeness, Consistency, Timeliness, Validity, and Uniqueness

Qualifications:

• 3 years administrative or clinical support in hospital/healthcare/clinical settings required
• High school diploma required, college preferred
• Bilingual (English/Spanish) strongly preferred
• Strong written and verbal communication skills
• Organized, self-motivated, and able to work independently
• High attention to detail; skilled in data entry, validation, and reporting
• Proficient in Microsoft Office Suite (Excel, Word), OneDrive, and general computer literacy
• Able to learn new software and databases independently
• Comfortable speaking with patients and medical professionals
• Quiet, private home environment for handling PH
• Flexibility to support different time zones and shifting workloads
• Willingness to travel periodically to San Antonio for training

Preferred Skills:

• Intermediate/Advanced Excel skills
• Familiarity with data visualization tools and dashboards
• Experience with QA reporting and continuous improvement practices
• Strong time management and problem-solving abilities
• Leadership/mentorship mentality

Remote: US only roles

The anticipated base salary range in the United States is $21 to $30/hr. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers/
  

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

******** We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

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