Systems Administrator - Cloud Focus

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsible in maintaining a stable corporate enterprise infrastructure by monitoring and performing system administration and maintenance on a daily basis. Assist Technology Support staff with issues that need to be escalated. Ability to address complex problems to resolve them in an appropriate time frame. Must complete projects and tasks, as assigned by management, and create/maintain documentation that will be handed over to support staff. Assist in the backup and recovery operations of bank application systems both on premises and in various cloud solutions.

• Must be able to demonstrate a high level of proficiency in Microsoft Azure cloud and other cloud service provided systems and solutions. Other cloud providers (AWS and GCP) and storage cloud providers are a significant plus.
• Administer virtualized datacenter infrastructures VMware. Hyper-V and AHV a plus.
• Provide advanced technical support of cloud infrastructure, including Azure Active Directory, Exchange Online, core banking and ancillary products, etc.
• Assist with migrations of datacenter workloads to cloud service providers.
• Provide advanced support of system operations at administrative and regional operations centers and branches by monitoring systems for performance and stability. Maintains accurate network documentation such as maps and server backup.
• Provides support for technology staff and end-users for M365 services, such as Exchange, Teams, SharePoint, OneDrive, Intune and Power Automate.
• Supplies audit support for our M365 environment and contributes to all resilience, disaster recovery, and business continuity efforts.
• Manage projects of new server hardware and software installations and upgrades.
• Assists with backup and recovery requirements of the Data Center, administrative/regional operations centers, and Azure cloud operations.
• Works closely with IT management and assists with the activities of other resources on the projects (i.e., Technical support personnel, outside engineers and technicians)
• Produces management reports detailing project status and prepares system documentation to turn over to Technical Support on completion of the project.
• Provide system troubleshooting such as server and connectivity problems along with software performance problems interacting with network administration as required.
• Research, recommend, deploy and administer monitoring, orchestration and automation tools of the Data Center, administrative/regional operations centers, and Azure cloud operations.
• Set-up and configuration of new hardware and software to the specification needed for various departments, administrative/regional centers and branches.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• If unable to close requests, escalates problems to next level when necessary.
• This position requires minimal travel to remote locations.

Education/Training:

Bachelor's degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required. System administration and IT certifications in Azure, AWS, Microsoft, or other system or network related fields are a plus.

All applicants must be 18 years of age or older.

Skills:

Strong cloud administration experience with Azure is required, along with familiarity with scripting, orchestration and automation tools. Advanced working knowledge of virtualization using VMWare, Hyper-V or Nutanix AHV is required. Strong knowledge of system administration and monitoring software, hardware, and ideally networking protocols is also expected. A proven track record of developing and implementing IT system administration strategy and supporting deployment plans is desired. Strong knowledge of implementing and effectively developing IT operations best practices, including strong knowledge of security, storage, data protection, and disaster recovery protocols. Ability to work independently as well as in a team and remain on task. Must have a valid driver's license.

Experience:

3-5 years of system administration, with 2+ years of cloud system administration experience in a cloud forward enterprise network environment.

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.