IT Service Engineer

Job Description:

An IT Service Engineer helps employees at Pluralsight realize their potential with the technology available. On a day-to-day basis, an IT Service Engineer could help someone with an Excel issue and then with a conference room problem or a myriad of things between the two. They ensure our technologies work in harmony with each employee.

Who you're committed to being:

• You enjoy learning and are open to new ways of doing things.

• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.

• When communicating you are self-aware, insightful, and proactive.

What you'll do:

• Ensuring the up-time of all employees and conference rooms

• Hardware inventory and management, adhering to team policies

• Solving problems of devices, hardware and software

• Providing access to the tools vital for job functions

• Explaining how software & integrations work so that employees can efficiently utilize tools

Experience you'll bring:

• Good communication skills to optimally connect with co-workers & document troubleshooting

• A cheerful demeanor that is approachable and invites both questions and learning opportunities

Requirements:

• 1-3 years Experience working in a help desk or IT service environment

• Requires that you work at our Pluralsight office (approximately 4 days per week)

• Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Westlake/Dallas, TX office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.

Why you'll love working here:

• We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location

• We're mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We're lifelong learners and champion team member growth and advancement

• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Pay Transparency:

The US base salary range for this role is $21.46/hr - $29.82/hr USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We'll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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