Technical Program Manager - Technical Service Operations (TSO)

We are seeking a highly motivated and detail-oriented Technical Program Manager (TPM) to lead cross-functional efforts focused on Service/Field Quality and product improvement initiatives for our Commercial Van. This role will serve as the primary interface with key commercial customers, ensuring timely resolution of field concerns and driving continuous product enhancements based on real-world data and customer feedback. Additionally, this role with lead Global convergence projects and key monthly operations reviews for the NA TSO team.

• Act as the primary point of contact for key commercial van customers regarding field quality concerns, product feedback, and improvement initiatives.
• Facilitate regular technical reviews and status updates with key stakeholders.
• Translate customer feedback into actionable engineering and quality initiatives.

• Identify and prioritize product improvement opportunities based on field data, customer input, and internal assessments.
• Manage cross-functional teams (quality, engineering, manufacturing, and supplier quality) to drive root cause analysis and resolution of field concerns.
• Track and report on field performance metrics and issue resolution timelines.
• Ensure changes are validated, documented, and communicated effectively across the organization.

• Develop and maintain detailed program plans, risk registers, and issue logs.
• Ensure alignment between internal teams and Customer's expectations on timelines, deliverables, and quality standards.
• Manage cross-functional projects with Global and Regional TSO teams from project inception through implementation.
• Manage monthly TSO deliverables and key operations reviews.

Basic Qualifications:

• Bachelor's degree in Engineering, Program Management, Business, or related field
• 8+ years of experience in automotive fleet, commercial vehicles, or electric vehicle programs
• Proven experience managing customer-facing technical programs, ideally with large fleet customers
• Strong understanding of field quality processes and continuous improvement methodologies
• Excellent communication, negotiation, and stakeholder management skills
• Proficiency in project management tools (e.g., JIRA, MS Project, Confluence) and data analysis platforms

Preferred Qualifications:

• MBA