Mock Up Installation Technician

We are hiring a Mock Up Installation Technician for our Mock up department to install, repair, and train on our Steelcase furniture and architecture products for our mockup opportunities in Grand Rapids and Field locations to help win business on key opportunities and provide a premier customer experience.

Who You Are:

You will help coordinate and lead mock up installations in Grand Rapids and around the country to ensure that Steelcase products are installed as intended in order to win and secure business. When mockups are not scheduled, you will be supporting other functions within Steelcase such as Field Services, product development, facilities, showroom installations, etc.

Minimum Qualifications

• 5 years of technical installation experience
• Local to Grand Rapids
• Comfortable with up to 85% travel and can travel to other countries if required.
• Position is 100% in the office or onsite
• Must be flexible and able to communicate tactfully, professionally and effectively with Steelcase personnel, dealers, and customers.

Desired Skills and Experience

• Organizational and planning skills applied to large, complex furniture installations.
• Extensive knowledge of Steelcase products requiring continuous study of new products, product changes, advised installation methods, maintenance, and handling and safety procedures to ensure the work you do or how you train others is the correct way.
• Ability to interpret installation plans, isometric drawings, understand blueprints, schematic drawings, color charts, assembly directions and service parts information
• Requires the skill to use and maintain a variety of hand, power and mechanical tools.
• Must be able to lead and motivate technicians and temporary work force to accomplish mockup installations correctly as well as any other projects that you may be supporting.
• Be able to make travel arrangements and navigate all things related to traveling throughout North America and other countries as necessary.
• Ability to determine the nature of product failures or improper applications. Be creative enough to effectively provide an onsite solution or gather all the details possible to share with others and help determine a solution.

What You Will Be Doing (but not limited to):

• Determines the scope/extent of set up and coordinates activities and assigns technicians to mockups accordingly. Ensures that mockups are completed according to detailed installation drawings and on schedule. Pre-checks mockups with designers to ensure design understanding.
• Negotiates scheduling and shipping details for mockup activities. Answers questions and resolves issues while ensuring that deadlines and quality standards are met. Work with dealers when necessary to obtain and schedule support personnel.
• Monitors performance of dealer installers and provides guidance and coaching to installers and provides feedback to dealer lead installers.
• Reports issues regarding quality, product design and layout design problems encountered during installation work. Communicates this information to appropriate parties, using the Laser process.
• Problem solving capabilities to identify root cause on installation and product quality issues. Ability to fix and repair previously installed product in the field.
• Support Field Services and facilities with product installations, recalls, and repairs.
• Support product development projects.
• Provide product installation training to dealer teams virtually and/or in person.

Wellbeing Means so Much More than Benefits, you may be interested in:

• Nurse and massage therapist onsite for employees
• Cell phone stipend monthly
• Employee assistance program, providing free counseling, financial resilience, and legal guidance
• 2nd doctors opinion for you and your extended family (parents, siblings, spouse, and more!)
• Ongoing learning through Linkedin Learning

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

What Matters to Us:

More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

Steelcase is a MVAA- Gold Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply.

Please see our Working at Steelcase Document for more detailed benefits and compensation information.

If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.

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