Desktop Support Technician

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Vermont, Vergennes
Jul 30, 2025
Job Description: Our client in the aerospace and defense industry is looking for a Desktop Support Specialist to support their End User Services team ON-SITE. Their rule of thumb is "1 tech per every 350 devices", so really looking for someone who's coming from a mid-enterprise sized environment to keep up with their volume of tickets. Requirements: * 2-3+ years' experience troubleshooting and supporting PC, hardware, desktop at an enterprise level * Experience and working knowledge within MS Windows 7 and above * Experience working w/ ServiceNow or similar ticketing system * Extensive experience working within ITSM systems and processes * Understanding of network connectivity/cabling and networking, and Active Directory * Strong knowledge of the Office Suite - Outlook, Word, Excel, Exchange, etc. * Strong communication and customer service mentality Nice to have: * Experience w/ ServiceNow * MCSE Certification * ITIL Certified Responsibilities: * Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks. * Designs, configures, tests and implements network computer systems and operating system architectures. * Analyzes and solves complex problems of network (operating) system hardware and software components. * Creates and maintains detailed documentation and procedures governing the network computer systems and peripherals in all aspects of its utilization; ensure associates work in compliance with the documented procedures and guidelines. * Designs, tests and implements new computer systems, operating systems and applications. * Performs continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices. * Ensures regular reporting to management regarding performance and service levels of network systems, in order to inform responsible management about major deviations and/or corrective actions. * Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Vergennes,VT. Application Deadline This position is anticipated to close on Aug 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.