Manager, RCM

About the Role

We're looking for a dynamic and experienced Revenue Cycle Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has a strong background in RCM operations, and is passionate about leading teams, optimizing performance metrics, and delivering exceptional client service. If you're highly analytical, Excel-savvy, and ready to make a measurable impact, we want to hear from you.

What You'll Do

• Lead, coach, and develop a high-performing team of RCM professionals
• Oversee day-to-day operations including billing, cash posting, and charge entry
• Serve as the primary point of contact for client communications, ensuring expectations are met and exceeded
• Monitor and analyze key revenue cycle KPIs (e.g., A/R aging, denials, credit balances) and drive performance improvements
• Create and maintain advanced Excel reports to track trends, identify issues, and support strategic decisions
• Develop and implement policies and procedures aligned with business goals
• Conduct regular team meetings to share updates, provide training, and foster engagement
• Collaborate cross-functionally to support P&L goals and operational efficiency
• Escalate and resolve client issues with professionalism and urgency

What You Bring

Required:

• 5+ years of experience in medical billing, cash posting, and charge entry
• 3+ years of leadership experience in a revenue cycle management setting
• Strong client-facing communication skills
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, dashboards, etc.)
• Deep understanding of revenue cycle KPIs and analytics
• Knowledge of behavioral or post-acute healthcare industry
• High school diploma or GED
• Commitment to HIPAA compliance and confidentiality

Preferred:

• Certified Professional Coder (CPC) or similar certification

Skills for Success

• Analytical mindset with strong financial acumen
• Clear communicator who adapts messaging to different audiences
• Results-driven with a track record of meeting or exceeding goals
• Engaging leader who motivates and empowers team members
• Decisive problem-solver who thrives under pressure

Expectations

• Comfortable with remote work arrangements and virtual collaboration tools

• Physical demands include extended periods of sitting, computer use, and telephone communication

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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