QEP: Tutoring Specialist

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Position Type

Position Summary

Assists the Deans, faculty, students and other professional staff in the organization and operation of the Testing Center and/or Tutoring.

Required Knowledge, Skills & Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to other service areas.
• Able to performs related service functions that support department operations.
• Understands the role this position plays within the College's mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external stakeholders and constituents.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience

Required:

• Bachelor's Degree in a related field. Official transcripts required.
• Demonstrated experience at a community college with basic skills assessment and interpretation of such test results and/or tutoring experience in an academic setting.
• Demonstrated supervisory experience.
• Bilingual preferred.

Preferred:

• Significant related experience may substitute for education.
• Minimum of three (3) years of equivalent full-time customer service experience.
• Demonstrated experience supervising the work of others.
• Demonstrated experience with skills assessment testing and interpretation of test results.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.
• Bilingual preferred.

*** Will be subject to criminal background check. Some positions may be subject to a fingerprint check.

Essential Duties and Responsibilities

• Oversees the assessment and academic course testing process or tutoring services.
• Ensures high-quality customer service is provided to all prospective students and visitors whether in person, phone, email, or online.
• Ensures accurate administration of English, Math and ESOL academic tests to determine proper course placement.
• Maintains correct testing procedures and record keeping for classroom, distance learning, and online testing.
• Maintains standardized and best practices for tutoring policies, and procedures to support students and faculty.
• Explains and issues authorizations to students and refers them to counseling or faculty as appropriate.
• Provides routine information and directs callers/visitors to appropriate personnel and/or departments.
• Communicates regularly with faculty and instructors on policy changes and update to procedures.
• Ensures proper staffing during hours of operation.
• Oversees other requested testing as required.
• Ensures confidentiality and testing integrity.
• Maintains the security of test storage and distribution.
• Provides orientation and training for new staff.
• Meets with team on a regular basis to keep them updated on new policies and procedures.
• Manages shift changes to ensure seamless operations and high-quality customer service.
• Oversee the tracking of departmental activity through various forms of data collection.
• Maintains spreadsheets, files, records, staff schedules, the departmental calendar, forms, and reports records for assessment and testing as well as Ability to Benefit.
• Supervises and assists in the control, care, and inventory of departmental property, supplies and office equipment; requests repairs as needed.
• Supervises testing assistants, and student assistants, acting as a group leader, scheduling, assigning, and directing work, providing training, and giving input to performance evaluations.
• Completes required Dallas College Professional Development training hours per academic year. Utilizes excellent interpersonal, oral, and written communication skills when interacting with individuals within the Dallas College community network.
• May provide direct supervision of tutors, including hiring, assigning, and directing work.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.