Student Posting - Office Assistant

Student Financial Services is responsible for the billing and collection of student tuition, Federal Perkins Loans, and University Trust Fund Loans. In addition, Student Financial Services refunds students for surpluses on their student accounts, processes third-party billing, and coordinates exit counseling. This position is responsible for greeting, supporting and providing assistance to students, parents, campus departments, and others who call, email, or visit Student Financial Services and complete miscellaneous duties as assigned.

Essential Job Functions
* Exceptional customer service skills
* Ability to interact in a professional manner in person, via email, and on the phone
* Ability to communicate and interact with people of all ages and diverse backgrounds
* Enjoy challenges and is highly motivated
* Conscientious, reliable and dependable
* Good listener
* Able to prioritize multiple responsibilities
* Work on various tasks assigned
* Willing to work summers
* 10-15 hours per week during the academic year

Required Qualifications:
* Must be a full-time UMD undergraduate student in good academic standing with or without work study.
- Students must maintain half-time enrollment to receive work-study funds. Students enrolled for a minimum of 6 credits during fall and spring semester, may be employed under miscellaneous employment during the summer term without summer enrollment.
* Enrolled with good academic standing at the University of Minnesota Duluth and making satisfactory academic progress towards a degree
* Able to meet the expectations in a fast-paced and dynamic, customer-oriented environment
* Strong oral and written communication skills
* Provide excellent start-to-finish customer service
* Sensitive to cultural diversity
* Maintain the confidentiality of student records

Preferred Qualifications:
* Previous customer service experience
* Should be energetic, positive, and have good attention to detail
* Skills in Microsoft Word & Excel

Pay Range: $15.25 per hour; depending on education/qualifications/experience

Please visit the Office of Student Health Benefits website for more information regarding benefit eligibility.

Student workers are eligible to participate in the Student Health Benefit Plan, if they maintain 6 or more eligible course credits within a given semester. The same applies for Undergraduate Students, Graduate Assistants, Residents, Fellows and Interns.

Student positions are a form of financial support while pursuing an education at the University of Minnesota.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).