AV SERVICE TECHNICIAN

COMPANY SUMMARY

At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful engineering and construction projects, and harness the power of AI and robotics to stay ahead in today's dynamic business landscape.

Impyrian knows the most important factor in our success is the excellence of our personnel, if we take care of our people, our people take care of our clients. This philosophy helps ensure a work-life balance, competitive compensation and benefits, and opportunities for professional growth.

POSITION SUMMARY

The AV Service Technician will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. You may be on point for all types of pre-and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.

Impyrian looks for core competencies and characteristics of both self-starters balanced with being a team player. You work with integrity with limited direction and supervision and have excellent planning, time management, and communication skills. You are comfortable with proactive communication and providing answers and status updates to the customers' questions before they ask. You are solutions-oriented and have the technical expertise to troubleshoot and diagnose issues and provide recommended solutions and alternatives that meet the customers' needs.

POSITION ATTRIBUTES

• Technical and customer service oriented with knowledge of electronics.
• Strong verbal and written communication skills.
• Capable of frequent interaction with team members, customers, and vendors.
• Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment.
• Ability to problem-solve complex installation issues and present solutions for approval.
• Self-starter who takes initiative and requires minimal supervision.

POSITION RESPONSIBILITIES

• Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
• Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams.
• Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, Wi-Fi bridges, Managed switches, and VLANs.
• Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies as required by scope and design.
• Excellent knowledge of networking addressing schemes and network integration.
• Experience in IP cameras, and IP access control. Must have experience in PTZ camera installation and servicing.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
• Responsible for troubleshooting mechanical and electrical equipment.
• Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
• Provide written customer-ready documentation of all analyses performed with root cause/corrective actions identified.
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.

POSITION REQUIREMENTS

• Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions.
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
• Technical Degree or equivalent experience.
• AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
• Knowledge of construction documentation and blueprint reading.
• Experience working with multiple departments and managing multiple tasks concurrently.
• Working knowledge of Crestron, Extron, and AMX is a plus.
• Driver's license required, safe driving record.
• Ability to attain and retain a suitability clearance.

PREFERRED ATTRIBUTES

• Experience supporting government customers on-site in government facilities.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods using a phone or other forms of business communication.
• Must be able to lift up to 15 pounds at times.

Impyrian is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. Individuals able to obtain and maintain U.S. government security clearances may be required for certain positions.