Job Title: Front of House Representative II
Department: Wheeler Opera House
Classification: Non-Exempt, Intermittent
Pay Range: $23.28/hour min - $25.61/hour mid - $27.93/hour max
Position Summary: Supports Front-of-House operations with event-night house management, volunteer supervision, event security and on-site logistics. May act as House Manager for events in the absence of the FOH Supervisor and FOH coordinator.
Supervision Exercised and Received: Position assists with management and supervision of volunteer ushers. Position receives direct supervision of the Front of House Supervisor, Front of House Coordinator in their absence.
Essential Job Functions:
Operations
* Assists with event-night management of Front of House operations including: event supervision of bar lobby, ticket lobby, theatre, and rental event hospitality areas; volunteer supervision; basic venue maintenance in public spaces; and merchandise selling as needed.
* Volunteer supervision: Serves as first point of contact for volunteers for event related issues.
* Coordinates event details across all relevant Wheeler departments, including Box Office, Production, Building, etc.
On-Site Logistics
* Facilitates event-based site needs, including set-up, strike, and clean-up of bar lobby, ticket lobby, theatre, and rental event hospitality areas. This includes lifting and moving of lobby furniture and basic venue maintenance (light vacuuming, garbage/recycling removal, surfaces cleaning, etc.).
* Be fully versed in ticket scanning equipment functionality and troubleshooting.
* Ability to execute radio communications in a competent and efficient manner.
Maintains public safety and assists with artist security issues. May serve as event security in theater and other audience entry areas. Able to lead the FOH team in the professional and safe execution of emergency evacuation procedures and medical emergency response.
* Must be able to lead FOH team in the absence of FOH Supervisor/Coordinator. Includes leading the pre-show team meeting, coordinating with artist/client FOH needs, merchandise sales and reconciliation, direct communication with Production team regarding holds, AV needs, and leading a medical or emergency evacuation response.
Administration
* As needed, assists with departmental administrative tasks including: laundry, office tidying, catering, etc.
Customer Service
* Leads the FOH team in providing a world class customer service experience for our patrons, clients, and artists. Facilitates patron seating, resolves conflict, and ensures the timely start of programs. Uses sensitivity and respect in assisting patrons and/or volunteers with varying needs or disabilities. Responds to client and patron issues, utilizing de-escalation techniques when necessary.
City Organizational Values
* Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
Other duties as assigned.
Competencies: Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities:
*Service: Provides service with excellence, humility, integrity, and respect in daily work. Builds trust by listening, treats patrons, volunteers, and colleagues with respect, acknowledges opportunities for improvement, and follows through with commitments to support a positive experience in all venue and event settings.
*Partnership: Actively creates strong, supportive internal and external relationships across departments, with volunteers, and with patrons to attain a common goal and achieve greater impact together, particularly in the successful operation of venue activities and events.
*Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
*Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges. Identifies ways to improve the patron and volunteer experience through innovation in processes, systems, and service delivery.
*Communication: Understanding and proper implementation of effective and appropriate communication. Ability to use knowledge effectively in various contexts and to communicate succinctly, effectively, and professionally through oral, written, visual, and non-verbal communication with patrons, volunteers, and staff.
*Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people: patrons, volunteers, and staff-both inside and outside the organization, fostering an inclusive and welcoming environment across all venue spaces.
*Technology: Demonstrates technology skills sufficient for the nature and level of the position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation, including systems used in venue operations and patron services. Proficiency with basic computer programs, and the ability to learn new software/programs as needed.
*Office Administration: Knowledge of office processes and procedures, as well as general business practices, applicable to assigned work. Knowledge and understanding of performance venue practices, especially as they relate to Front of House and Volunteer Management.
* Financial Integrity: Handles transactions accurately and responsibly, ensuring clear and honest reporting. Skillful attention to details and timelines, including the ability to maintain a tight run-of-show on event night, as well as to maintain a big-picture view of the performance calendar, especially during the heavily booked peak-season. Ability to handle money efficiently and with integrity, including: completing cash and credit card transactions, properly reporting on forms, etc.
Minimum Requirements:
Education: High School Diploma or GED equivalent.
Experience: Three or more years' experience in House Management, ushering, cash handling, concessions, or hospitality with a performing arts organization.
Technical Knowledge: Must be proficient with Microsoft Word, Excel, and Email.
Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Position Type and Work Hours: Intermittent, up to 20-hour work week, Monday through Sunday, hours and days will vary depending on production schedule.
- Evenings/Weekends: Based on event schedule
- Weekdays: Based on event schedule
Work Environment:
*Indoors: Wheeler Opera House; performance venue environment.
*Outdoors/Off-Site: Occasional offsite and outdoor work environment for special events. Occasional transportation needs between sites. Meetings, and trainings at a variety of city facilities and areas.
Physical Demands:
- Balancing: Maintaining equilibrium. Bending: Bending or position oneself to move an object from one level to another.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Lifting/ Carrying: Occasionally up to 75 lbs. assisted, such as moving tables and chairs. Up to 35 lbs. unassisted, such as picking trash in theatre, taking trash/recycling to dumpster after event, moving boxes/packages, and performing equipment.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Visual Acuity: Ability to bring objects into focus.
Walking: Ability to move to traverse from one location
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
The City of Aspen is an Equal Opportunity Employer
City of Aspen
23.28 - 27.93
Aug 06, 2025