LTSS Service Care Manager

Position Title: LTSS Service Care Manager

Work Location: West Palm Beach, Lake Worth (Spanish Preffered)

Assignment Duration: 3 months (Contract to Hire)

Work Arrangement: Field-Based + Remote

Position Summary:

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  Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care

  
  
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  Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members

  
  
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  Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans

  
  
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  Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs

  
  
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  Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met

  
  
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  Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators

  
  
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  May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners

  
  
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  Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits

  
  

Qualification & Experience:

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  Education/Certification Required: Requires a Bachelor's degree and 2 - 4 years of related experience

  
  
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  Licensure Required: Driver's License

  
  
  
  
  
  
  

  Candidate Requirements
  Education/Certification	Required: Requires a Bachelor's degree and 2 - 4 years of related experience	Preferred: n/a
  Licensure	Required: Drivers License	Preferred: n/a
  Years of experience required Disqualifiers Best vs. average Performance indicators	experience with field based case management, remote work, Average CL #, home visits, care plan development, experience with type of assessments. 2+ years of Care Management experience (field experience is a must) Caseloads of 50,60,70 members - bonus if it is geriatric Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load Fast paced environment regarding new processes and programs They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space. All documentation must be within system within 24 hours of completion Experience with electronic medical health records Home Health Experience Prefer experience working with TruCare which is the software the team uses Experience in Case Management in senior services, state agencies. Team Player, problem solver, solutions oriented, member centric, Integrity
  Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	Field based case management
  2	Remote work
  3	Experience working with geriatric population